Retail Parts ProStore 1008

Advance Auto Parts; Chillicothe (OH); On-site; USD 18,459 - 20,305; Full time

Job summary

A leading automotive retailer is seeking a full-time Retail Parts Pro in Chillicothe, OH. The role requires advanced automotive knowledge to assist DIY customers, manage store inventory, and provide high-quality customer service. Ideal candidates will possess 3-5 years of automotive parts experience and strong sales skills. Compensation ranges from $13.40 to $14.74 per hour, and benefits are provided.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to communicate effectively and build strong relationships.

Responsibilities

• Provide excellent customer service during DIY customer interactions.
• Manage DIY services including battery installations.
• Maintain store inventory processes and cleanliness.

Skills

Automotive parts knowledge

Customer service skills

Sales skills

Diagnostic ability

Organizational skills

Education

Valid driver's license

ASE certification preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro?
A professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and detailed part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from various channels (special order, FDO, second source, etc.), and maintaining in‑depth knowledge of store inventory and maintenance processes. The position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expertise with testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals)
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions

Education, Certificates, Licenses, Registrations

Must have a valid driver’s license. ASE certification preferred, but not required.

Compensation Range

13.40 USD per hour – 14.74 USD per hour

Benefits Information

Benefits available at https://jobs.advanceautoparts.com/us/en/benefits

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.