Retail Parts ProStore 1003

Advance Auto Parts; Lancaster (OH); On-site; USD 20,595 - 22,661; Full time

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro to support DIY customers with expert knowledge in parts and automotive systems. Responsibilities include providing exceptional customer service, managing inventory, and assisting in store operations. Candidates should possess 3-5 years of automotive experience, strong sales skills, and organizational abilities. Full-time role with competitive hourly pay, situated in Lancaster, Ohio.

Qualifications

• 3-5 years of prior automotive parts experience.
• Strong organizational skills.
• Ability to communicate effectively in English; Spanish a plus.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services like battery installations.
• Ensure high standards of customer service.

Skills

Customer service skills

Automotive system knowledge

Inventory system operation

Parts lookup and sourcing

Sales skills

Diagnostic ability

Education

Valid driver's license

ASE Certification (Preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers. The role also sources parts from multiple suppliers including special order, FDO, second source, etc., and has in-depth knowledge of store inventory and maintenance processes.

Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience and proven sales ability with past experience in fulfillment of customer transactions.

Education, Certificates, Licenses, Registrations

Must have a valid driver's license. ASE Certification Preferred, But Not Required

Compensation

14.95 USD per hour – 16.45 USD per hour.

Benefits Information

Benefits information available at https://jobs.advanceautoparts.com/us/en/benefits

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.