Retail Parts Pro

Advance Auto Parts; Wilmington (NC); Presencial; USD 31.000 - 40.000; Jornada completa

Descripción de la vacante

Advance Auto Parts in Wilmington, NC is seeking a Retail Parts Pro to support advanced DIY services and expert parts knowledge. You will assist customers in-store and over the phone, perform battery installations and other DIY services, and help manage inventory and store upkeep.

Ideal candidates will have 3–5 years in automotive parts, strong sales ability, and a valid driver’s license. ASE certification is preferred. This is a full-time on-site role requiring flexible days including weekends.

Formación

• 3–5 years of automotive parts experience.
• Proven sales experience with customer transactions.
• Valid driver's license.
• ASE certification preferred.

Responsabilidades

• Facilitate selling experience for DIY customers and calls.
• Achieve personal and store sales goals.
• Manage DIY services including battery & wiper installs.
• Maintain high customer service and store appearance standards.
• Perform key holder duties including opening/closing tasks.
• Assist in inventory processes and store cleanliness.
• Provide DIY services and part knowledge to customers.

Conocimientos

Automotive systems knowledge

Customer service

Inventory systems

Microsoft Word/Excel

Communication

Reading/comprehension

Basic math

Time management

Educación

Driver's license

ASE Certification (Preferred)

Herramientas

POS systems

Descripción del empleo

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills

  Essential Job Skills Necessary for Success as a Retail Parts Pro

  • Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
  • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
  • Understand and execute instructions furnished in written, oral, or diagram form
  • Successfully complete the Parts Knowledge Assessment
  • Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Use Microsoft software effectively (Word, Excel required)
  • Strong organizational skills
  • Ability to work an assortment of days, evenings, and weekends as needed

  Prior Experience that Sets a Retail Parts Pro up for Success

  3-5 years of prior automotive parts experience

  Proven sales ability with past experience in fulfillment of customer transactions

  Education

  Certificates, Licenses, Registrations

  Must have a valid driver's license

  ASE Certification Preferred, But Not Required

  Physical Demands

  We comply with all applicable federal, state, and local laws.

  California Residents Click Below For Privacy Notice

  https://jobs.advanceautoparts.com/us/en/disclosures

  We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.