Retail Parts Pro

Advance Auto Parts Inc.; Columbia (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Job summary

Advance Auto Parts Inc. is seeking a Retail Parts Pro in Columbia, MD to support DIY customers with expert parts knowledge and advanced store systems usage. You will assist with professional-level service, battery and wiper installations, and sourcing parts from multiple channels.

The role emphasizes strong sales drive, accuracy in parts identification, and the ability to work flexible hours, including evenings and weekends. ASE certification is preferred; a valid driver’s license is required.

Qualifications

• Customer-facing role requiring effective communication in English.
• Knowledge of automotive parts and systems.
• Ability to read and interpret safety rules, manuals and parts catalogs.
• Flexible schedule with days, evenings and weekends as needed.
• Proven sales ability and customer service focus.

Responsibilities

• Facilitate selling experience for DIY customers in-store and over the phone.
• Meet or exceed personal and store sales and service goals.
• Handle DIY services (battery installation, testing, wiper installs, etc.).
• Maintain high standards of customer service and store appearance.
• Perform key holder duties including opening/closing responsibilities.

Skills

Customer service

Part lookup

Inventory management

Store systems

Diagnostics equipment

Selling skills

Team collaboration

Organizational skills

Safety awareness

Communication (oral/written)

Education

Valid driver’s license

ASE Certification (preferred)

Tools

Microsoft Word

Microsoft Excel

POS systems

Inventory software

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

We comply with all applicable federal, state, and local laws.

Compensation Range

The good faith estimate for this role is between 18.85 USD and 20.98 USD per hour for a new team member.

The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits:

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:

Advance Auto Parts-Home

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.