Retail Part Time Team Lead

The ODP Corporation; Shallotte (NC); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Retail Part Time Team Lead to enhance customer satisfaction and drive sales. In this vibrant role, you will engage with clients, manage print services, and ensure operational efficiency while embodying the company's core values. Your passion for customer service and sales will help create a welcoming environment, while your leadership skills will be pivotal in managing store operations. With opportunities for growth and a supportive team, this position is perfect for those looking to make a meaningful impact in a customer-centric environment.

Benefits

401(k) Plan

Growth Opportunities

Qualifications

• High School diploma preferred with 1-3 years of sales/customer service experience.
• Strong interpersonal and communication skills necessary for client engagement.

Responsibilities

• Support efficient print operations and drive store sales.
• Enhance customer satisfaction through coaching and community outreach.

Skills

Customer Service

Sales Skills

Communication Skills

Interpersonal Skills

Adaptability

Education

High School Diploma or Equivalent

1-3 Years Related Experience

Tools

POS Systems

Print Services

Job description

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Overview

At Office Depot Inc., the Retail Team Lead is a part-time role providing “total solutions” to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will build and maintain customer relationships, becoming a trusted advisor through training and support. The role supports a customer-centric environment, community engagement, and aligns with Office Depot's 5C values: Customer, Commitment, Change, Caring, and Creativity. The Team Lead demonstrates passion for the brand and product offerings, utilizing proven sales principles to proactively engage customers and ensure satisfaction.

Through enthusiasm and expertise, the Retail Team Lead helps create a vibrant sales culture, enhances visual and merchandising standards, manages logistics, and prioritizes client satisfaction. The role may include responsibilities as a 'Key Carrier' and performing Leader on Duty functions, including opening and closing the store, with compliance to security protocols.

Primary Responsibilities

1. Print Sales and Services:
   1. Support efficient print operations and drive store sales.
   2. Operate and assist with equipment to ensure timely and accurate client orders.
   3. Coordinate services and communicate effectively within the store.
2. Operational Efficiency:
   1. Process merchandise accurately, adhere to procedures, and maintain visual standards.
   2. Identify and implement process improvements, support loss prevention.
   3. Ensure compliance with policies and contribute to sales and profitability initiatives.
3. Client Engagement:
   1. Enhance customer satisfaction through coaching and community outreach.
   2. Develop personal selling skills and product knowledge.
   3. Perform additional duties as assigned.
4. External Key Carrier and Leader on Duty:
   1. Ensure safety and security during management absence.
   2. Perform opening/closing duties, monitor KPIs, and manage cash and security systems.
   3. Assist with cash handling, register audits, and other operational tasks.

Education and Experience

• High School diploma or equivalent preferred.
• 1-3 years of related experience, sales/customer service preferred.
• Basic computer skills, proficiency in print services and selling skills desirable.
• Strong interpersonal, communication, and adaptability skills.
• Ability to process information through POS systems and ensure high-quality print production.
• Positive, engaging, action-oriented, with integrity and trust.
• Passion for the brand and continuous personal development in sales skills.

About The ODP Corporation

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated B2B distribution platform and omnichannel presence, including supply chain, sales professionals, online, and retail stores. Its operating companies include Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC.

Additional Information

The salary range is $9.75 to $14.58/hour, with benefits including 401(k). The position offers growth opportunities. To apply, click the Apply Now button, complete your application, and submit.

The company is an equal opportunity employer and complies with all applicable laws, including the San Francisco Fair Chance Ordinance.