Retail Part Time Keyholder: Berkeley

Framebridge Inc; Berkeley (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Frame discount and Free Frame codes

Commuter benefits

Contests and Incentives

Short-term disability

Employee Assistance Program (EAP)

Job summary

Framebridge Inc. is seeking a Retail Keyholder to lead store activities and uphold the Framebridge experience in our Berkeley location. You will guide and train team members, maintain smooth operations, and ensure exceptional service.

You will build relationships with customers, share design expertise, troubleshoot issues, and help deliver our happiness guarantee. A flexible schedule including evenings and weekends is expected.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Strong interpersonal and communication skills.
• Interest in design and creativity.
• Flexibility to work evenings and weekends.

Responsibilities

• Set the standard of exceptional customer service and represent the Framebridge brand.
• Support onboarding and training of retail team members.
• Execute and improve operational activities in stores to meet customer experience and financial goals.
• Use listening and communication skills to build relationships and coach staff.
• Share product knowledge and provide design advice to customers.
• Answer questions, troubleshoot issues, and contribute to retail improvements.
• Help deliver Framebridge's 100% happiness guarantee.

Skills

Keyholder experience

People skills

Communication

Customer service

Education

Design/Marketing degree preferred

Job description

Who We Are:At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.We are a growing consumer based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.As a team member of Framebridge you will:Show PrideWe stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.Embrace Challenges TogetherWe embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.Adapt & ActWe are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.Make It SpecialWe search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.Build to LastWe are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.As a Retail Keyholder of Framebridge you will:Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail storesSupport onboarding and training great retail team membersExecute and improve operational activities in our retail stores to ensure customer experience and financial goals are metApply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team membersDemonstrate deep product knowledge and design advice to customers and train retail team members to do the sameAnswer questions and troubleshoot issues using sound judgmentOffer suggestions to innovate and improve our retail experienceHelp Framebridge deliver on our 100% happiness guaranteeWork a flexible schedule including evenings and weekends that meet the needs of the businessWho you are:Experience as a key holder in a customer service, retail, or hospitality roleAn engaging personality with strong influence, interpersonal, communication, and relationship-building skillsInterest in design and excitement to work in a creative environmentQuick and eager learner of new tools, technology, products, and processesGreat time-management, organizational, and problem-solving skillsAdaptability and willingness to work flexible hours, including evenings and weekendsDegree in art, design, marketing or relevant fields preferred but not requiredBenefits/ Perks:Paid time offPaid HolidaysShort-term disabilityEmployee Assistance Program (EAP)Frame discount and Free Frame codesContests and IncentivesCommuter benefitsAnd moreFramebridge, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Framebridge may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.JR# JR257390