Retail Operations Project Lead

Save A Lot; St. Ann (MO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401K company match

Paid Time Off

Medical Insurance options including FS

Vision Insurance

Dental insurance

Employee Assistance Programs

Team Member Referral Program

Tuition Reimbursement

Wellbeing Program

Career development opportunities

Job summary

Save A Lot in Missouri is seeking a Retail Operations Project Lead to drive program design and operational support for Field Sales, Retail Leaders and stores.

You will coordinate cross-functional teams and translate program scope into actionable plans, ensuring measurable outcomes across departments.

Qualifications

• Bachelor’s degree in business, management or related field.
• 3–5 years retail operations experience.
• Ability to follow project methodology and deliver measurable outcomes.
• Ability to manage multiple concurrent assignments/projects and prioritize.
• Self-motivated with minimal supervision.
• Strong written and verbal communication with customer focus.
• Proficient in Microsoft Office applications.

Responsibilities

• Serve as Program Lead for Save A Lot’s Customer Care program, managing day-to-day customer feedback workflows and maintaining organization of support platforms.
• Lead other retail support programs such as field driver and mystery shop; maintain relationships with vendors and report performance to leadership.
• Track, analyze, and report KPIs; provide leadership with updates on program performance and project progress.
• Manage cross-functional projects ensuring timelines, deliverables, communications, and business objectives are met.
• Identify and drive process improvements and efficiencies to enhance retail team support and program effectiveness.
• Build and maintain partnerships to support initiatives and resolve issues across the organization.
• Perform additional projects assigned by Retail Operations Leadership.

Skills

Project leadership

Cross-functional collaboration

Communication skills

Microsoft Office proficiency

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

Purpose

Provides program leadership that directly supports the success of the Field Sales Team, Retail Leaders, Retail Partners and Save A Lot stores. These programs range from new program design to operational support for various Retail teams. A Retail Operations Project Lead must be organized, efficient and able to communicate and execute a project’s scope, purpose and outcomes to stakeholders and leadership. This role requires cross-functional collaboration with departments throughout the Save A Lot business to design effective solutions to key business opportunities and deliver measurable results. The Retail Operations Project Lead will foster relationships and effective communication with teams across Save A Lot to successfully execute all aspects of store support and assistance using various tools and resources.

Responsibilities

• Serve as Program Lead for Save A Lot’s Customer Care program, managing day-to-day customer feedback workflows, engaging cross-functional teams for support and maintaining organization and operation of support platforms.
• Serve as program lead for other retail support programs such as the Save A Lot field driver program, mystery shop program and customer review management. Support these programs through maintaining relationships with third party vendors, reviewing execution and updating leadership on performance on regular cadences.
• Track, analyze, and report key performance indicators (KPIs), providing leadership with updates on program performance, field priorities, and project progress.
• Manage cross-functional projects and initiatives, ensuring timelines, deliverables, communications, and business objectives are successfully achieved.
• Identify and drive process improvements and operational efficiencies that enhance support for retail teams and improve overall program effectiveness.
• Build and maintain strong internal and external partnerships to support strategic initiatives, resolve issues, and optimize organizational performance.
• Perform additional projects and responsibilities as assigned by Retail Operations Leadership.

About You

• Bachelor’s degree required in business, management or related field
• 3-5 years business experience in retail operations, project lead experience preferred
• Ability to follow project methodology and deliver measurable outcomes
• Ability to manage multiple concurrent assignments/projects and effectively prioritize efforts
• Must be self-motivated and able to work with minimal supervision
• Demonstrate effective written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams
• Must have strong computer skills and be proficient in use of Microsoft Office applications
• Knowledge of retail operations and store operating procedures (Save A Lot/Limited assortment discount retail specific experience preferred)
• Interpersonal skills to build rapport, network, communicate and maintain effective business relationships within and outside the company

Physical Requirements

• Ability to travel up to ~10% of the time, which may include weekends and evenings, as needed
• Most work is performed in a temperature-controlled environment
• Incumbent may sit for long periods of time at a desk or computer terminal
• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of a normal workday
• Stooping, bending, twisting and reaching may be required in completion of job duties

Our Values

Ability to demonstrate, understand and apply our workplace values.

Simplicity (operate) – the drive to identify root cause and innovate to remove complexity to deliver the best outcome

Heart (emotion) – the passion that drives you to get up every day and work hard to strive for excellence

Performance Excellence (mindset) – clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability

Respect (philosophy) – taking pride in being inclusive and treating everyone who comes through the doors with respect

Benefits

• 401K company match up to 4%
• Paid Time Off
• Medical Insurance options including FSA & HSA
• Vision Insurance
• Dental insurance
• Employee Assistance Programs
• Team Member Referral Program
• Tuition Reimbursement
• Wellbeing Program
• Career development opportunities

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and /or location.