Retail Operations Manager

PetSmart; Selinsgrove (Snyder County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits: medical, dental, vision

401k

Tuition assistance

Paid time off for full-time associates

Job summary

A leading pet care retailer in Snyder County is looking for a Retail Operations Manager who will drive operational excellence while maintaining the company's values. The ideal candidate will have over 3 years of leadership experience in retail, possess strong communication skills, and have a flexible schedule. This role offers a challenging environment with significant responsibilities in training, inventory management, and overall store operations.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability; flexible schedule including evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Drive operational excellence while upholding company vision.
• Lead and coach associates on proper operational processes.
• Manage expense and inventory effectively.
• Ensure a safe environment for associates and pets.
• Leads and coaches associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.).
• Validates completion of assigned operational messages and engagement video compliance.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
• Recognizes and celebrates associates driving overall associate engagement.
• Accountable for and provides oversight for the healthcare of store-owned pets, including pet care maintenance, receiving new store-owned pets, and care standards for all habitats and pet care tasks.
• Accountable for inventory management and pricing processes, including inventory accuracy, receiving, stocking, counts, product rotations and planogram adherence.
• Evaluates operations and seeks opportunities to continuously improve experiences and services.
• Maintains vendor relationships, backroom standards, and communication boards.
• Oversight of Buy Online and Pick Up In Store and Ship From Store programs.
• Identifies and reacts to sales trends through analysis and merchandising activities.
• Delivers sound merchandising decisions for discretionary space and product lifecycle.
• Maintains store standards and leads a culture of empowerment with adherence to Policies & Procedures and Code of Ethics.
• Ensures a safe environment for associates, pets, and pet parents.
• Responds to sick or injured pets in store and takes appropriate action.
• Drives opportunities to grow the business and holds associates accountable for store P&L targets.
• Analyzes inventory management reporting to identify trends, opportunities, and root causes.
• Manages expenses such as labor and supplies and coordinates with Home Office partners for store-related work orders and purchasing.

Skills

Retail leadership experience

Customer service orientation

Strong communication skills

Organizational skills

Adaptability to schedule

Job description

Join to apply for the Retail Operations Manager role at PetSmart

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Job Summary

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings) with offerings such as:

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Essential Responsibilities

Job responsibilities include, but are not limited to, and may vary by store characteristics and needs.

People Leadership

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including training across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
• Addresses and administers associate complaints and grievances.
• Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs.
• Leads and coaches associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.).
• Validates completion of assigned operational messages and engagement video compliance.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
• Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience

• Accountable for and provides oversight for the healthcare of store-owned pets, including pet care maintenance, receiving new store-owned pets, and care standards for all habitats and pet care tasks.
• Accountable for inventory management and pricing processes, including inventory accuracy, receiving, stocking, counts, product rotations and planogram adherence.
• Evaluates operations and seeks opportunities to continuously improve experiences and services.
• Maintains vendor relationships, backroom standards, and communication boards.
• Oversight of Buy Online and Pick Up In Store and Ship From Store programs.
• Identifies and reacts to sales trends through analysis and merchandising activities.
• Delivers sound merchandising decisions for discretionary space and product lifecycle.
• Maintains store standards and leads a culture of empowerment with adherence to Policies & Procedures and Code of Ethics.
• Ensures a safe environment for associates, pets, and pet parents.
• Responds to sick or injured pets in store and takes appropriate action.

Expense Management

• Drives opportunities to grow the business and holds associates accountable for store P&L targets.
• Analyzes inventory management reporting to identify trends, opportunities, and root causes.
• Manages expenses such as labor and supplies and coordinates with Home Office partners for store-related work orders and purchasing.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability; flexible schedule including evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory Responsibility

• Typically oversees up to three lead associates and up to forty non-leader associates; conducts responsibilities in line with PetSmart policies and procedures.

Physical Demands and Work Environment

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. May require lifting up to 50 pounds; occasionally more.
• Exposure to live animals, pet hair, and typical store environment with moderate noise.

Do What You Love

Join us to make a meaningful impact every day. You’ll help customers, celebrate pets, and create moments that matter. PetSmart values diversity and the unique perspectives of our associates.

Apply Now!

This job summary describes the general nature and level of work; duties and responsibilities may vary. You will be provided with a copy of the job description for the actual position. Pay rates are based on experience and location. This position is eligible for benefits as described in our benefits guide.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law.