Retail Operations Leader, Customer Service & Receiving

Burlington Stores; Cincinnati (OH); On-site; USD 2,893,000 - 3,857,000; Full time

Benefits offered by this job

Associate discount

Medical/dental/vision

Life and disability insurance

Paid time off

401(k) plan

Job summary

Burlington Stores in Cincinnati, OH is seeking an Operations Service Manager to lead store operations, coach cashiers and customer service supervisors, and drive excellent service and professional conduct.

You will oversee receiving, inventory accuracy, and day-to-day execution, acting as Manager on Duty while partnering with district and regional teams. A strong focus on staffing, training and growth is essential.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large multi-unit retailer.
• Must be able to work a flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience using scheduling and reporting computer software.
• Occasional travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy compliance, asset protection, and accurate record keeping.
• Guide Customer Service Supervisors to maintain customer flow at registers and meet service expectations.
• Oversee overall operations and receiving SOPs.
• Manage receiving processes including transfers, debits, damages and chargebacks; ensure inventory accuracy.
• Act as Manager on Duty to model leadership and drive store results.
• Support Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

Skills

Retail management

Store operations

Team leadership

Flexibility

Tools

Scheduling software

Reporting software

Job description

Burlington Stores in Cincinnati, OH is seeking an Operations Service Manager to lead store operations, coach cashiers and customer service supervisors, and drive excellent service and professional conduct.

You will oversee receiving, inventory accuracy, and day-to-day execution, acting as Manager on Duty while partnering with district and regional teams. A strong focus on staffing, training and growth is essential.