Retail Operations Lead — Elevate Customer Experience

Sephora; Dallas (TX); On-site; USD 36,000 - 41,000; Full time

Job summary

Sephora Dallas is seeking an Operations Leader to drive store efficiency and an exceptional client experience, overseeing inventory, merchandising, and daily operations.

You will lead the operations team, coach staff, ensure peak performance, and promote a culture of inclusivity and accountability while aligning with Sephora's brand standards.

This role requires 2+ years of leadership in retail ops, ability to lift up to 50 pounds, and flexibility to work nights, weekends, and holidays.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with organizational skills and problem-solving.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment.
• Lead visual merchandising and store maintenance to uphold brand standards.
• Partner with the team to deliver exceptional service and achieve store goals.
• Coach and develop team members on processes, selling behaviors, and performance metrics.
• Promote inclusivity and teamwork; maintain a safe, compliant shopping environment.

Skills

leadership

communication

problem solving

time management

coaching

teamwork

Job description

Sephora Dallas is seeking an Operations Leader to drive store efficiency and an exceptional client experience, overseeing inventory, merchandising, and daily operations.

You will lead the operations team, coach staff, ensure peak performance, and promote a culture of inclusivity and accountability while aligning with Sephora's brand standards.

This role requires 2+ years of leadership in retail ops, ability to lift up to 50 pounds, and flexibility to work nights, weekends, and holidays.