Retail Operations Coordinator

Riggs Cat; Texarkana (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

Riggs Cat in Texarkana, AR is seeking a diligent Rental Operations Coordinator to streamline the rental process, support customers, and drive revenue. You will be the branch's primary rental contact and coordinate asset usage.

The role requires hands-on experience with dealer systems, iRent, and strong communication skills, with light travel and full-time commitment. You will supervise technicians and ensure every item is ready to rent.

Qualifications

• High School diploma (minimum) or comparable industry experience.
• 1-5 years experience with Dealer Business Systems (DBS) functionality preferred.
• iRent experience – preferable Specialized Knowledge of work tool products and applications.
• Effective Verbal and Written communication skills.
• Intermediate level knowledge of Microsoft Office products
• Overnight Travel – Low 1-3 days per month.
• Permanent position – full-time

Responsibilities

• Serve as primary rental contact at the branch.
• Manage rental asset lifecycle from rent to return.
• Coordinate deliveries and pickups with transportation.
• Invoicing rental transactions.
• Supervise rental technicians.
• Maintain and improve rental operations metrics.
• Resolve rental-related customer damages.
• Ensure items are ready to rent and properly placed.
• Own rental processes from start to finish.

Skills

Verbal communication

Written communication

Customer service

MS Office

Education

High School diploma or equivalent

Tools

DBS functionality

iRent

MS Office Suite

Job description

Description

The purpose of a Rental Operations Coordinator is to streamline the rental process to be more efficient and affective for all involved departments. This position will inspire customer engagement (both employee and customer) to increase performance, improve utilization, and reduce response time, all while growing revenue and market share.

WHAT YOU'LL DO

• Primary responsibilities involve rental asset management from rent to roll
• Primary rental contact at the branch
• Managing the customer experience from customer receivable to return
• Work with transportation to coordinate deliveries and pick ups
• Invoicing rental transactions
• Supervise rental technicians
• Manage the team to meet/exceed operational metrics
• Customer rental damage resolution
• Work order management
• Requires Application and Operation knowledge of work tool products and attachments offered by Riggs as well as machines
• Ability to operate and recommend performance improvements for rental processes and procedures
• Ensure proper product placement on yard and demo space
• Assist customers with pickup of machines and attachments
• Provide basic safety knowledge of machine and attachments to customers ensuring they understand proper usage and application
• Ensure all rental items are line ready – fully operational, clean, and ready to rent
• Owner of rental operations process from start to finish

Requirements

WHAT YOU'LL NEED

• High School diploma (minimum) or Comparable industry / product experience.
• 1-5 years experience with Dealer Business Systems (DBS) functionality preferred.
• iRent experience – preferable Specialized Knowledge of work tool products and applications.
• Effective Verbal and Written communication skills.
• Intermediate level knowledge of Microsoft Office products
• Overnight Travel – Low 1-3 days per month.
• Permanent position – full-time

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Employee must be able to lift 25 lbs of force occasionally and 10 lbs of force frequently.

The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and outside weather conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

Exempt/Safety Sensitive

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

RC2026