Retail Operations Coordinator

Brilliant Earth; Massachusetts; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diverse, mission-minded team

Lifestyle Spending Account

Continued Education

Employee Discounts

Mental Wellness Perks

Giving Back and Volunteer Opportunties

Medical, Dental, and Vision

401k match

Paid Time Off

Parental Leave

Disability and Life insurance

Job summary

Brilliant Earth in Chestnut Hill, MA is seeking a Retail Operations Coordinator for a full-time, in-person role, Tuesday–Saturday. The position focuses on delivering exceptional customer experiences in the showroom, managing inventory, and supporting order fulfillment and policies to maintain a luxury environment.

The role offers a comprehensive benefits package and a culture committed to sustainability and responsible jewelry.

Qualifications

• Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Excellent written and verbal communication skills
• Strong attention to detail
• An ability to think critically and adapt quickly in a flexible environment
• Exceptional time management skills and accountability
• A team player mindset with an ability to work collaboratively and cross-functionally
• Strong computer and organization skills
• Interest in socially and environmentally responsible organizations and products

Responsibilities

• Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
• Greet and welcome guests with enthusiasm, warmth and professionalism.
• Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
• Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
• Manage the security of goods and provide expertise on operational policy and procedure.
• Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints.
• Manage and organize appointments for pick-ups, resizing, and repairs.
• Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
• Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
• Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
• Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

Skills

Customer service

Retail experience

Hospitality

Communication skills

Attention to detail

Problem solving

Time management

Team player

Cross-functional

Organization

Customer-focused

Environmental awareness

Job description

Retail Operations Coordinator - Boston, MA

Our Retail Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will be supporting daily operations within the showroom. In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms. Curious about a day in the life of a Showroom Coordinator at Brilliant Earth? Learn more on our blog here and check out a day in the life here !

The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in-person at our Chestnut Hill showroom. The targeted salary budget for this position is $22-24 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What you'll do:

• Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
• Greet and welcome guests with enthusiasm, warmth and professionalism.
• Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
• Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
• Manage the security of goods and provide expertise on operational policy and procedure.
• Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints. Manage and organize appointments for pick-ups, resizing, and repairs.
• Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
• Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
• Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
• Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

You're a great candidate if you have:

• Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Excellent written and verbal communication skills
• Strong attention to detail
• An ability to think critically and adapt quickly in a flexible environment
• Exceptional time management skills and accountability
• A team player mindset with an ability to work collaboratively and cross-functionally
• Strong computer and organization skills
• Interest in socially and environmentally responsible organizations and products

What We Offer

At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities forcareergrowth! In addition, we offer competitive compensation and robust benefits package, including:

• Career Growth.We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Set Schedule.We offer consistent weekly hours, and 2 consecutive days off.
• Diverse, mission-minded team.We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
• Lifestyle Spending Account.At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
• Continued Education.Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts.As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
• Mental Wellness Perks.We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities.In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision.We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
• 401k match.We know that saving for the future is important. That's why we offer a generous 401k match.
• Paid Time Off.We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
• Parental Leave.We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Disability and Life insurance.100% employer-paid.

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.

Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis.

Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job.

Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [e-mail].