Retail Operations Coordinator

Brilliant Earth; Columbus (OH); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diverse Team

Wellness Stipends

Tuition Reimbursement

Employee Discounts

Mental Wellness Resources

Giving Back Opportunities

Job summary

Brilliant Earth invites applications for a Retail Operations Coordinator in Columbus, Ohio. This in-person role supports daily showroom operations, welcomes customers, and assists with inventory, packaging, and order fulfillment to ensure a premium shopping experience.

The role emphasizes working Tuesday through Saturday, with a target salary budget of $19–$21 per hour and a strong focus on luxury service standards and cross-functional collaboration.

Qualifications

• Robust customer service skills and experience in fast-paced retail or hospitality settings.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to adapt quickly.

Responsibilities

• Create memorable experiences for Brilliant Earth customers in showroom visits.
• Greet and welcome guests with warmth and professionalism.
• Coordinate product shipping from NJ HQ and external vendors and reconcile inventory.
• Facilitate order fulfillment and packaging, manage inventory and packaging area.
• Maintain showroom security and enforce operational policies.
• Uphold luxury showroom standards, manage planograms, seasonal updates, decor and signage; schedule pick-ups, resizing, and repairs.
• Assist walk-in clients by pairing with sales staff or scheduling returns.
• Support sales team and find ways to improve customer experience.

Skills

Customer service

Communication

Time management

Problem solving

Job description

Retail Operations Coordinator - Columbus, Ohio

Our Retail Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will be supporting daily operations within the showroom. In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms. Curious about a day in the life of a Showroom Coordinator at Brilliant Earth? Learn more on our blog here and check out a day in the life here !

The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in-person at our Columbus showroom.

The targeted salary budget for this position is $19 - $21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What you'll do:

• Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
• Greet and welcome guests with enthusiasm, warmth and professionalism.
• Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
• Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
• Manage the security of goods and provide expertise on operational policy and procedure.
• Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints. Manage and organize appointments for pick-ups, resizing, and repairs.
• Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
• Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
• Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
• Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

You're a great candidate if you have:

• Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Excellent written and verbal communication skills
• Strong attention to detail
• An ability to think critically and adapt quickly in a flexible environment
• Exceptional time management skills and accountability
• A team player mindset with an ability to work collaboratively and cross-functionally
• Strong computer and organization skills
• Interest in socially and environmentally responsible organizations and products

What We Offer

At BrilliantEarth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:

• Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how BrilliantEarth creates a culture of collaboration and growth during your interview conversations!
• Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
• Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
• Lifestyle Spending Account. At BrilliantEarth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & amp; inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at BrilliantEarth, you'll receive a generous discount on our jewelry.
• Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportu