Retail Operations Coordinator

Lego; Boston (MA); Hybrid; USD 68,000 - 102,000; Full time

Benefits offered by this job

Bonus program

Hybrid work rhythm

Job summary

LEGO Group AMS Retail Store Operations is seeking a Retail Operations Coordinator to keep stores and headquarters aligned, organized, and moving forward across the US and Canada. You’ll help ensure priorities are clear, work moves efficiently, and communication remains timely and effective.

In this hybrid, Boston-based role, you will maintain timelines, track actions, escalate issues when needed, and connect store teams with the right resources, delivering high-quality operational support and

Qualifications

• Demonstrated proficiency with Microsoft Office tools including Word, PowerPoint, Excel, Outlook, and Teams
• Coordinated team workflows or operational processes with clear visibility of priorities and actions
• Managed communication responsibilities for broad audiences with increasing scope or responsibility over time
• Delivered projects or initiatives on time and against agreed objectives
• Maintained accurate trackers, documentation, or operational records to support business execution
• Solved operational challenges through practical and effective approaches

Responsibilities

• Coordinate operational activities that help the Retail Operations team stay aligned and focused on priorities
• Support communication between headquarters teams and store teams across the AMS region
• Maintain visibility of timelines, actions, blockers, and follow-up activities
• Help deliver timely, high-quality support and information to field teams
• Contribute to reliable operational execution through accurate documentation and tracking
• Support store teams by responding to requests, escalating issues when needed, and helping connect them with the right resources

Skills

MS Office proficiency

Coordinate workflows

Stakeholder communication

Project delivery

Documentation & tracking

Problem solving

Tools

UKG

Legion

Coupa

Zipline

ServiceNow

Miro

Job description

Job Description

Just imagine store teams across the US and Canada getting the information, support, and answers they need at exactly the right time. Then make it real.

About the role

As our Retail Operations Coordinator, you'll help keep the LEGO® Retail Operations team organized, connected, and moving forward. You'll play an active role in team coordination and operational activities, helping ensure priorities are clear, work moves efficiently, and communication between headquarters and store teams across the AMS region is timely and effective. It's a chance to support a wide range of topics that are constantly evolving, bringing visibility, structure, and follow-through to the work that helps stores succeed every day.

Required Qualifications

• Demonstrated proficiency with Microsoft Office tools including Word, PowerPoint, Excel, Outlook, and Teams


• Coordinated team workflows or operational processes with clear visibility of priorities and actions


• Managed communication responsibilities for broad audiences with increasing scope or responsibility over time


• Delivered projects or initiatives on time and against agreed objectives


• Maintained accurate trackers, documentation, or operational records to support business execution


• Solved operational challenges through practical and effective approaches

Preferred Qualifications

• Used platforms such as UKG, Legion, Coupa, Zipline, ServiceNow, or Miro


• Applied process improvement methods to streamline ways of working


• Supported project coordination activities across multiple stakeholders


• Worked in a retail or multi-location operational environment

What you'll build

• Coordinate operational activities that help the Retail Operations team stay aligned and focused on priorities


• Support communication between headquarters teams and store teams across the AMS region


• Maintain visibility of timelines, actions, blockers, and follow-up activities


• Help deliver timely, high-quality support and information to field teams


• Contribute to reliable operational execution through accurate documentation and tracking


• Support store teams by responding to requests, escalating issues when needed, and helping connect them with the right resources

If you've worked in a role where you coordinated workflows, delivered projects, managed communications, or kept operations running smoothly, you'll feel at home here. What matters most is consistent execution, dependable follow-through, and a practical approach to solving problems.

Life on the team

You’ll join AMS Retail Store Operations within LEGO Brand Retail. The team supports operational execution for stores across the US and Canada, maintains internal resources, and acts as a link between stores and key stakeholders. We're highly organized, detail-oriented, and focused on clear communication. We value proactive problem-solving, adaptability, and a service-minded approach. Our team works closely together in the Boston hub, with a hybrid rhythm that helps us stay connected while supporting store teams across the region.

What success looks like

Success means creating strong operational reliability, clear communication, and dependable support for stores and colleagues. You’ll become a trusted coordinator who keeps priorities visible, actions moving, and information flowing. Over the next 12 to 18 months, the team is building more scalable support solutions as the store portfolio continues to grow. You’ll work closely with Retail Store Operations teammates and partners across the organization, helping deliver faster, more consistent operational support without compromising quality.

Additional details on this position

• No relocation assistance is offered for this position.

#LI-SW2

#LI-Hybrid

Compensation

The salary for this position has a range of $68,330.00 - $102,494.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

What’s in it for you?

Here are some of what to expect:

FamilyCareLeave -We offer enhanced paid leave options for those important times.

Insurances -All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing- We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

ColleagueDiscount- We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus- We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace -When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
We also commit to equal employment opportunity and equal pay and encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow." The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.