Retail Operations Associate, Maje, The Grove

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; Los Angeles (CA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Voluntary health plan

401(k)

Paid time off

Paid parental leave

Pet benefits

EAP

MAVEN Family Planning

Job summary

SMCP is seeking a PT Operations Associate for the Maje brand at The Grove in Los Angeles. You will ensure smooth back-of-house operations, manage inventory, support visual merchandising, and uphold brand standards to deliver an exceptional customer experience on the shop floor.

The role requires strong organizational skills, attention to detail, and the ability to work evenings, weekends, and holidays as needed.

Qualifications

• 1+ years in sales support or similar roles.
• Experience with inventory, merchandising paperwork and cycle counts.
• Strong organizational skills and ability to meet deadlines.
• Excellent problem-solving and communication abilities.
• Brand-appropriate personal presentation and flexibility with scheduling.

Responsibilities

• Admin & merchandise processing: check-in/processing of new arrivals and store transfers.
• Visual merchandising: assist floor sets and maintain displays per brand guidelines.
• Asset protection & inventory: support shrink prevention and cycle counts.
• Stockroom: keep area organized and optimize space for restocking.
• Sales floor support: assist customers at POS and on the shop floor.

Skills

POS operations

Customer service

Organizational skills

Communication

Flexible scheduling

Tools

POS system

Job description

SMCP - Sandro, Maje, Claudie Pierlot

PT Operations Associate at SMCP (Maje)

Location: Maje, The Grove

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global.

As an Operations Associate

You will be a key player in ensuring the smooth and efficient functioning of all back-of-house operations, which are critical to delivering an exceptional customer experience on the sales floor. Your strong attention to detail, organizational skills, and ability to solve problems proactively will help maintain operational excellence and support the overall performance of the store. By managing inventory, supporting visual merchandising efforts, and ensuring operational processes run seamlessly, you will directly contribute to the store’s success and customer satisfaction. Your passion for operational efficiency and commitment to excellence will make you an integral part of the team.

Administrative & Merchandise Processing

• Manage the check-in and processing of incoming merchandise, ensuring accuracy and readiness for the sales floor.
• Coordinate store-to-store transfers, ensuring timely and precise movement of merchandise.
• Oversee markdown management by updating pricing and ensuring changes are reflected on the floor.
• Process RTVs (Return to Vendor) efficiently, maintaining clear records and compliance with vendor guidelines.

Visual Merchandising & Presentation

• Assist with floor sets and moves, ensuring merchandise placement aligns with brand guidelines.
• Replenish merchandise regularly to maintain product availability and a fresh, appealing display.
• Maintain visual standards by adjusting displays and signage to reflect the brand’s aesthetic.

Asset Protection & Inventory Management

• Support shortage prevention strategies to minimize loss and protect store assets.
• Assist with inventory control, including cycle counts and physical inventory preparation.
• Ensure all safety protocols are followed to maintain a secure environment.

Stockroom Organization & Efficiency

• Keep the stockroom organized and efficient to support smooth store operations.
• Implement best practices to optimize stockroom space and improve restocking processes.

Sales Floor Support & Customer Service

• Assist with POS operations, ensuring accurate and efficient customer transactions.
• Greet and assist customers on the sales floor, enhancing their shopping experience.

Who You Are

• 1+ years of prior sales support experience, including POS, merchandising paperwork, cycle counts, and inventory management.
• Strong organizational skills and ability to work within established timelines.
• High attention to detail and ability to manage multiple priorities.
• Excellent problem-solving skills and a solutions-oriented mindset.
• Brand-appropriate personal presentation.
• Strong communication skills with team members and leadership.
• Flexibility with scheduling to meet business needs.
• Bilingual capabilities are a plus in key markets.
• Flexible availability, including evenings, weekends, and holidays, is required.

Join a Career That Fits Your Life

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional. Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives.

Benefits

• 50% shopping discount
• seasonal wardrobe offering
• cell phone contribution
• voluntary health plan
• 401(k)
• paid time off
• paid parental leave
• pet benefits
• Employee Assistance Program (EAP)
• MAVEN Family Planning

With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.

At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.

California Compensation Range

$21.50—$23 USD