Retail Operations Associate

Dick's Sporting Goods; Jersey City (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

DICK'S Sporting Goods in Jersey City, NJ is looking for store teammates who are passionate about delivering an exceptional shopping experience. You will greet customers, understand their needs, and help them find the right merchandise with energy and professionalism.

The role emphasizes teamwork, adherence to safety policies, and a commitment to inclusive service. The starting pay and shifts may vary by location and experience.

Qualifications

• Prior retail sales, operations, or customer-focused experience preferred.
• Ability to stand, bend, lift 15–35 lbs repetitively.
• Ability to work standing or walking up to 4 hours; heights up to 4 ft.

Responsibilities

• Greet teammates and customers to understand their needs.
• Process merchandise and organize backroom with leadership.
• Uphold merchandising and presentation standards.
• Assist with unloading trucks and processing freight.
• Support customer experience per service level standards.
• Adhere to safety, loss prevention, and confidentiality policies.
• Foster an inclusive store environment for all.
• Perform other tasks as assigned by management.

Skills

Customer-Focus

Collaborative

Instills Trust

Decision-Quality/Decision-Making Abil.

Action-Oriented

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

TEAMMATE TRAITS:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS:

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $17.00 - $24.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.