Retail Operations Associate

Dick's Sporting Goods; Columbus (OH); On-site; USD 19,286 - 28,929; Part time

Job summary

DICK'S Sporting Goods is seeking enthusiastic team members in Columbus, Ohio to enhance the shopping experience for customers. Teammates will greet customers, assist with merchandise, and ensure operational efficiency in-store.

Applicants should have prior retail experience and a strong customer-focused attitude. Physical capability is required for lifting and extended periods of standing. The starting pay range for this role is $14.00 to $21.00 per hour.

Qualifications

• Prior retail sales, operations, or customer-focused experience preferred.
• Ability to stand for extended periods and perform physical tasks.
• Ability to work at heights greater than 4 feet using ladders.

Responsibilities

• Greet customers and assist with their shopping experience.
• Ensure merchandise processing according to company standards.
• Uphold company merchandising and presentation standards.

Skills

Retail sales experience

Customer service

Operational execution

Ability to lift up to 35 lbs.

Job description

Overview

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $14.00 - $21.00. Starting rate of pay may vary based on location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements.