Retail Office Manager - Toledo, OH

Svs Vision, Inc.; Toledo (OH); On-site; USD 52,000 - 74,000; Full time

Job summary

Svs Vision, Inc. is seeking a Regular Full-Time Optical Store Leader in Toledo, OH to manage and coach the optical team. You will drive sales, ensure customer care, and partner with the Optometrist to deliver high-quality patient experiences.

The role requires leadership skills, ABO/SVS certification within 12 months, and a strong focus on service and compliance with HR and safety policies.

Qualifications

• Minimum 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting).
• Ability to lead, coach and build relationships in a professional environment.
• Able to analyze financial data and address opportunities for improvement.

Responsibilities

• Lead the optical team to maximize sales, profit and customer service objectives.
• Supervise and perform optical operations including dispensing eyewear and patient care.
• Hire, train, coach and manage performance of team; partner with Optometrist to drive business results.

Skills

Leadership

Customer service

Communication

Team motivation

Problem solving

Education

High School diploma or equivalent

ABO/SVS Certification within 12 months

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Toledo, OH, US

POSITION SUMMARY:

Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.

DUTIES AND RESPONSIBILITIES:

LEADERSHIP

• Hire, develop and train associates
• Manage associate performance in line with HR and union policies
• Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
• Ensure store team follows relevant operational processes
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key associate information

DRIVE BUSINESS

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
• Act with urgency to complete tasks and respond to patients and customers
• Drive optical initiatives through team by planning and scheduling, and following up appropriately
• Identify opportunities to grow business
• Develop business plans and follow up on actions to drive profitable sales

CUSTOMER SERVICE AND PATIENT CARE

• Provide and continuously model excellent customer service in all customer interactions
• Provide appropriate direction and feedback to the team related to customer service, including resolution of customer issues
• Dispense eyewear according to professional standards
• Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• ABO/SVS Certification required within 12 months of hire/promotion
• High School Graduate or equivalent
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
• Proven ability to lead, coach and build relationships in a professional environment
• Able to direct and motivate a diverse associate network
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
• Solid organizational and planning skills
• Able to continuously monitor progress in relation to goal attainment
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
• Able to multi-task and remain flexible in an ever-changing environment
• Demonstrate commitment to provide great customer service
• Solid computer knowledge to include Microsoft Office Suite of programs

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Demonstrate physical agility (bending, twisting, reaching and pulling)
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by associates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.