Retail Merchandising Program Manager

VIVA; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

VIVA USA Inc. in New York is seeking a Retail Merchandising & Offers Program Manager to drive promotional offers across retail and digital channels. You will translate strategy into executable plans and coordinate with Merchandising, Marketing, and Operations to ensure timely delivery.

You will analyze promotional performance, identify opportunities and risks, and provide data-driven recommendations to Category leadership. The role combines day-to-day execution with strategic governance.

Qualifications

• 3-5 years of relevant professional experience in promotions/offers, pricing, retail operations, analytics.
• Bachelor's degree preferred in Business, Marketing, Merchandising, Finance, Analytics, or related field.
• Flexibility on education and exact years of experience for candidates with strong directly relevant experience.
• Previous optical industry experience is not required.

Responsibilities

• Drive end-to-end execution of promotional offer initiatives across retail channels, translating established strategy into clear implementation plans, timelines, requirements, and deliverables.
• Lead day-to-day management of assigned offer workstreams, coordinating cross-functional partners and ensuring milestones, dependencies, risks, and issues are actively managed through implementation.
• Partner with cross functional partners to ensure promotional initiatives are operationally and commercially ready for launch.
• Support offer testing and optimization, including development of test requirements, implementation planning, performance tracking, and synthesis of results.
• Analyze promotional and discount performance to identify trends, opportunities, risks, and executional issues, translating findings into insights and recommendations.

Skills

Project management

Analytical skills

Cross-functional coordination

Excel

PowerPoint

Education

Bachelor's degree

Tools

SAP

Business Objects

Reporting tools

Job description

3 days a week onsite, 2 days a week remote

The Retail Merchandising & Offers Program Manager will provide experienced business, analytical, and offer management support to the Optical North America Retail Merchandising Offers function. The role will help drive the execution and ongoing management of promotional offers and discounting initiatives across retail and digital channels, supporting the client, and other applicable North America Retail Optical businesses.

Working within established business and promotional strategies, this individual will support in key workstreams from planning through implementation, partnering closely with Merchandising, Marketing, Operations, and other cross-functional partners. The role will be responsible for translating strategic direction into executable plans, coordinating deliverables, identifying and resolving executional issues, monitoring performance, and ensuring initiatives are implemented effectively across channels.

The position will also provide analytical and business support to help evaluate promotional performance, identify opportunities and risks, and develop fact-based recommendations for Category leadership. While the role will have significant ownership and autonomy in managing day-to-day execution, overall offer strategy, prioritization, offer architecture, and final business decisions will remain with Category leadership.

Major Duties & Responsibilities

• Drive end-to-end execution of promotional offer initiatives across retail channels, translating established strategy and business direction into clear implementation plans, timelines, requirements, and deliverables.
• Lead day-to-day management of assigned offer workstreams, coordinating cross-functional partners and ensuring milestones, dependencies, risks, and issues are actively managed through implementation.
• Partner with cross functional partners to ensure promotional initiatives are operationally and commercially ready for launch.
• Support offer testing and optimization, including support in development of test requirements, implementation planning, performance tracking, collection of field and customer insights, and synthesis of results and learnings.
• Analyze promotional and discount performance to identify trends, opportunities, risks, and executional issues, and translate findings into clear insights and recommendations for Category leadership.
• Support ongoing discount management and governance, including business processes, reporting, tools, policies, and controls necessary to enable effective offer execution.
• Develop and maintain offer plans, calendars, business requirements, trackers, reporting, and other tools necessary to manage a complex portfolio of promotional activity.
• Support preparation of leadership-facing offer and discount performance reviews, synthesizing performance, key insights, risks, decisions required, and recommended actions.
• Provide additional analytical, project management, and business support to the Retail Merchandising Offers team based on evolving priorities.

Specific Skills Needed:

Top 3-5 mandatory and/or minimum requirements

• Strong project and process management skills
• Strong analytical and problem-solving skills
• Experience coordinating cross-functional execution
• Strong proficiency in Microsoft Excel and PowerPoint
• Highly organized and detail-oriented

Top 3-5 desirable attributes/qualifications

• Experience in retail merchandising, promotional offers, pricing, discount management, or retail operations
• Familiarity with retail/POS systems, SAP, reporting tools, or Business Objects
• Comfortable working in a fast-paced, highly cross-functional environment, with the ability to proactively follow up and drive execution to completion
• Experience supporting promotional launches or other customer-facing retail initiatives, including testing, implementation, and post-launch tracking

Required levels/ Years of Experience education – discuss whether there is flexibility

• 3-5 years of relevant professional experience in promotions/offers, pricing, retail operations, project management, analytics, or a related commercial function
• Bachelor's degree preferred in Business, Marketing, Merchandising, Finance, Analytics, or a related field.
• Flexibility on education and exact years of experience for candidates with strong, directly relevant experience in retail promotional execution, merchandising, pricing, or project management.
• Previous optical industry experience is not required. Experience in a complex, multi-location retail environment would be valuable.

Notes:

• Hybrid: 3 days a week onsite, 2 days a week remote
• Work hours: 40 hours/week, standard business hours

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status