Retail Merchandising Lead - Customer Service & Team Lead

Sam's Club; Aiken (SC); On-site; USD 21,000 - 25,000; Full time

Job summary

Walmart in Aiken, SC is seeking a Customer Service Associate to deliver outstanding member service, assist with purchases, and maintain merchandise presentation on the sales floor. You will support leadership in supervising associates, stocking merchandise, and promoting products and services while ensuring safety and policy compliance.

The role emphasizes teamwork, integrity, and a focus on meeting member needs through effective communication and problem-solving at the point of sale.

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Responsibilities

• Provides member service by acknowledging the member and identifying member needs and providing guidance.
• Supervises associates in assigned area; assigns duties, communicates goals, trains on procedures, and supports Open Door Policy.
• Receives and stocks supplies and merchandise; maintains sales floor and completes documentation.
• Ensures safety and compliance with policies; conducts safety checks and reports unsafe conditions.
• Oversees club pick up orders, ensures correct items are staged and ready for customers.
• Drives process improvements by collaborating with managers and staff to meet business needs.
• Leads teams, shares information, provides feedback, and models adaptability and integrity.

Skills

Retail experience

Customer service

Job description

Walmart in Aiken, SC is seeking a Customer Service Associate to deliver outstanding member service, assist with purchases, and maintain merchandise presentation on the sales floor. You will support leadership in supervising associates, stocking merchandise, and promoting products and services while ensuring safety and policy compliance.

The role emphasizes teamwork, integrity, and a focus on meeting member needs through effective communication and problem-solving at the point of sale.