Retail Merchandising & Customer Experience Pro

Ocean State; Medway (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

30% employee discount

Job summary

Ocean State Job Lot in Medway, MA is seeking a Store Specialist to deliver exceptional customer service, process complex POS transactions, and ensure smooth merchandising in assigned areas. You’ll support associates, follow company policies, and help maintain a welcoming store environment.

This full-time retail role requires basic math and strong communication, availability nights and weekends, and the ability to lift up to 35 lbs.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

POS operations

Communication

Team collaboration

Job description

Ocean State Job Lot in Medway, MA is seeking a Store Specialist to deliver exceptional customer service, process complex POS transactions, and ensure smooth merchandising in assigned areas. You’ll support associates, follow company policies, and help maintain a welcoming store environment.

This full-time retail role requires basic math and strong communication, availability nights and weekends, and the ability to lift up to 35 lbs.