Retail Merchandising & Customer Experience Associate

The TJX Companies, Inc.; Smyrna (TN); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Scholarship program

Adoption assistance

Job summary

TJ Maxx in Smyrna, TN is seeking a store associate to deliver a highly satisfied customer experience by engaging with customers, following loss prevention, and keeping the sales floor clean and organized. You may be cross-trained to support multiple areas and help drive sales through courtesy and teamwork.

The role requires excellent customer service, strong communication, the ability to multi-task, and a willingness to lift items as needed. Competitive hourly pay.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment.
• Adheres to all operational, merchandise, and loss prevention standards.
• May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environmentOther duties as assigned

Skills

Customer service

Flexibility

Communication

Multi-tasking

Adaptability

Lifting

Teamwork

Retail experience

Job description

TJ Maxx in Smyrna, TN is seeking a store associate to deliver a highly satisfied customer experience by engaging with customers, following loss prevention, and keeping the sales floor clean and organized. You may be cross-trained to support multiple areas and help drive sales through courtesy and teamwork.

The role requires excellent customer service, strong communication, the ability to multi-task, and a willingness to lift items as needed. Competitive hourly pay.