Retail Merchandiser - Wilson, NC

United Natural Foods, Inc.; Providence (RI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Mileage reimbursement

Health benefits

On-Site

Job summary

UNFI is seeking a local Retail Merchandiser to provide consistent service at store locations. You will stock, merchandise, and execute shelf resets, while following HACCP and SQF policies. Travel to customer accounts is required, with potential for in-store promotions and POS setup.

The role emphasizes independent work, strong organization, and effective communication with store teams and UNFI stakeholders. On-site at distribution centers or offices.

Qualifications

• Minimum 1 year of related experience in retail or distribution.
• Prior customer service experience in a retail setting.
• Food related product experience desired.

Responsibilities

• Read, understand and implement planograms in store.
• Visit retailers on Home Store or Field Sales program on schedule.
• Rotate stock and process merchandise returns.
• Interpret and facilitate internal reports on assigned projects.
• Engage customers and promote promotional programs.
• Maintain relations with customers and UNFI stakeholders.
• Order products aligned with customer needs and display them in stores.
• Develop action plans with supervision to meet deadlines and budget.
• Engage customers with the full Professional Services Portfolio.

Skills

Planograms

Merchandising

Customer service

Food safety

Independent work

Education

Valid Driver's License

Auto Insurance compliance

Tools

Microsoft Office

Job description

*Candidates must be local to Wilson, North Carolina.

Job Overview

The Retail Merchandiser provides consistent, quality service within a specific customer or independent customer location. Services can include but are not limited to stocking and merchandising products at shelf, providing reset support in remodels and new stores, executing continuity/Home Store and cycle coverage programs for a particular group of customers and may include ordering of products. At times the Retail Merchandiser will assist in stretch projects where needed. The Retail Merchandiser can receive directions from Sr. Retail Merchandiser, Retail Merchandising Coordinator/Supervisor/Manager/or Director.

Job Responsibilities

Core Responsibilities

• Ability to read, understand and implement planograms in store. Adjust sections as necessary based on evaluation with or without planograms. Report feedback on specific planogram compliance or item availability concerns, to the appropriate parties.
• Visits retailers on Home Store or Field Sales program on a provided schedule, to execute customer specific plans. Providing effective feedback and follow-up. Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality Food (SQF) policies and procedures, as appropriate for the location.
• Rotate stock and remove out-of-code products. Process Merchandise returns and issue credits according to company policy.
• Interpret and facilitate internal reports related to assigned project. Complete required paperwork accurately and timely.
• Seize opportunities to increase sales through creative merchandising Techniques. Sell promotional and sales programs as assigned. Follow through on customer product requests.
• Responsible for maintaining effective business relations with customers and UNFI Stakeholders, this is accomplished through in-person interactions at store, via phone calls, and emails to the sales team and customers.
• Order products that align with customer needs and effectively display them in stores. Assist in hanging Shelf Tags, and promotional POS/POP Materials and resets.
• Develop and implement action plans with assistance from Supervisor or Account Manager on assigned projects. Ensure project deadlines are met and completed within budget.
• Positively Engage customers on the full Professional Services Portfolio to strengthen customer/UNFI relationship.
• Performs other duties as assigned.

Job Requirements

Education/ Certifications

• Valid Driver's License is necessary.
• Auto Insurance levels that meet UNFI requirements.

Experience

• Minimum 1-year related experience in Retail or Distribution.
• Prior customer service experience in a retail setting.
• Food related product experience desired.

Knowledge/Skills/ Abilities

• Ability to work independently.
• Strong organizational skills, time management skills and attention to detail.
• Ability to read, understand and implement planograms.
• Basic computer skills involving Microsoft Suite of Software.
• Excellent customer service and communication skills.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment

• Onsite Role: This position requires the associate to perform all duties at one of our UNFI locations, such as a distribution center or office.
• Travel (major): Travel is required up to (95)% for this position.

Physical Environment/Demands

• Ability to lift and carry items weighing up to 40 lbs., including boxes of product, promotional materials, and merchandising components.
• Ability to drive to and from customer accounts in city, rural, and expressway conditions, including during periods of inclement weather.
• Ability to set up in-store displays, fixtures, shelving, and product, including tasks such as:
  • Using hand and finger dexterity to manipulate small parts, shelf clips, rack fittings, peg hooks, and signage materials
  • Assembling cardboard or lightweight point-of-sale displays
  • Positioning or adjusting metal shelving, endcaps, or modular fixtures within established safety parameters
  • Placing, stocking, front-facings, or reorganizing product on shelves or displays
  • Using step stools or small ladders to reach products or shelves at various heights (if part of the role expectations)
• Ability to work in and tolerate exposure to typical store and warehouse conditions, including but not limited to:
  • Wide variances in temperature (e.g., refrigerated, ambient, and warmer retail areas)
  • Dust, dirt, and debris consistent with retail and warehouse environments
  • Noise levels from equipment, customers, or operational activity
  • Strong or varying odors from products, cleaning supplies, or warehouse materials
• Bright or fluctuating lighting conditions
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in the completion of job duties.

About UNFI

We are North America's premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI
Benefits - Competitive 401k, Competitive PTO plan, On-Site, Health benefits - first of the month following 30 days of employment, mileage reimbursement, cell phone, mentorship program/developmental opportunities.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - Veteran/Disability. VEVRAA Federal Contractor.

Compensation

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits

For Washington positions (or positions that may be performed remotely from Washington),