Retail Merchandiser - Wilmington, NC

United Natural Foods, Inc.; Providence (RI); Remote; USD 21,000 - 28,000; Full time

Job summary

United Natural Foods, Inc. is seeking a Retail Merchandiser to service customers remotely and travel up to 95% to store locations. You will implement planograms, rotate stock, and support Home Store and Field Sales programs while maintaining strong relationships with customers and UNFI stakeholders.

The role requires a high school diploma, a valid driver's license, and basic computer skills. Prior retail experience and knowledge of HACCP/SQF are a plus.

Qualifications

• Must have customer service experience in retail or distribution.
• Ability to read and implement planograms.
• Proficient with Microsoft Office and basic computer skills.

Responsibilities

• Read, understand and execute shelf planograms and adjust sections as needed.
• Visit retailers on Home Store or Field Sales programs and provide feedback.
• Rotate stock, process returns and credits, and report on planogram compliance.
• Develop action plans with supervisors to meet deadlines and budgets.
• Engage with customers to strengthen UNFI relationships and upsell programs.

Skills

Customer service

Planograms

Organizational skills

Time management

Microsoft Office

Education

High School diploma

Valid Driver’s License

Auto Insurance levels

Job description

*This location services the Wilmington, NC area only*

Job Overview:

The Retail Merchandiser provides consistent, quality service within a specific customer or independent customer location. Services can include but are not limited to stocking and merchandising products at shelf, providing reset support in remodels and new stores, executing continuity/Home Store and cycle coverage programs for a particular group of customers and may include ordering of products. At times the Retail Merchandiser will assist in stretch projects where needed. The Retail Merchandiser can receive directions from Sr. Retail Merchandiser, Retail Merchandising Coordinator/Supervisor/Manager/or Director.

Job Responsibilities:

Core Responsibilities

• Ability to read, understand and implement planograms in store. Adjust sections as necessary based on evaluation with or without planograms. Report feedback on specific planogram compliance or item availability concerns, to the appropriate parties.
• Visits retailers on Home Store or Field Sales program on a provided schedule, to execute customer specific plans. Providing effective feedback and follow-up. Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality Food (SQF) policies and procedures, as appropriate for the location
• Rotate stock and remove out-of-code products. Process Merchandise returns and issue credits according to company policy.
• Interpret and facilitate internal reports related to assigned project. Complete required paperwork accurately and timely.
• Seize opportunities to increase sales through creative merchandising Techniques. Sell promotional and sales programs as assigned. Follow through on customer product requests.
• Responsible for maintaining effective business relations with customers and UNFI Stakeholders, this is accomplished through in-person interactions at store, via phone calls, and emails to the sales team and customers.
• Order products that align with customer needs and effectively display them in stores. Assist in hanging Shelf Tags, and promotional POS/POP Materials and resets.
• Develop and implement action plans with assistance from Supervisor or Account Manager on assigned projects. Ensure project deadlines are met and completed within budget.
• Positively Engage customers on the full Professional Services Portfolio to strengthen customer/UNFI relationship.
• Performs other duties as assigned.

Job Requirements:

Education/ Certifications:

• High School degree required.
• Valid Driver’s License is necessary.
• Auto Insurance levels that meet UNFI requirements.

Experience:

• Minimum 1-year related experience in Retail or Distribution.
• Prior customer service experience in a retail setting.
• Food related product experience desired.

Knowledge/Skills/ Abilities:

• Ability to work independently.
• Strong organizational skills, time management skills and attention to detail.
• Ability to read, understand and implement planograms.
• Basic computer skills involving Microsoft Suite of Software.
• Excellent customer service and communication skills.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment:

Remote Role:

This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (major):

Travel is required (up to 95%) for this position.

Physical Environment/Demands:

• Ability to lift and carry items weighing up to 40 lbs., including boxes of product, promotional materials, and merchandising components.
• Ability to drive to and from customer accounts in city, rural, and expressway conditions, including during periods of inclement weather.
• Ability to set up in‑store displays, fixtures, shelving, and product, including tasks such as:
• Using hand and finger dexterity to manipulate small parts, shelf clips, rack fittings, peg hooks, and signage materials
• Assembling cardboard or lightweight point‑of‑sale displays
• Positioning or adjusting metal shelving, endcaps, or modular fixtures within established safety parameters
• Placing, stocking, front‑facing, or reorganizing product on shelves or displays
• Using step stools or small ladders to reach products or shelves at various heights (if part of the role expectations)
• Ability to work in and tolerate exposure to typical store and warehouse conditions, including but not limited to:
• Wide variances in temperature (e.g., refrigerated, ambient, and warmer retail areas)
• Dust, dirt, and debris consistent with retail and warehouse environments
• Noise levels from equipment, customers, or operational activity
• Strong or varying odors from products, cleaning supplies, or warehouse materials
• Bright or fluctuating lighting conditions
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in the completion of job duties.

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - Veteran/Disability. VEVRAA Federal Contractor.

Compensation:

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits:

For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.