Retail Merchandiser - Hybrid

UNFI; Davidson (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

UNFI, a leading North American grocery wholesaler, is seeking a Retail Merchandiser to ensure planogram compliance, stock and merchandise across assigned stores, and support remodels and new store setups. The role emphasizes field visits, feedback loops, and strong customer interactions in a high-travel environment.

Ideal candidates bring at least 1 year in retail or distribution, a valid driver’s license, and comfort with planograms, HACCP/SQF policies, and cross-functional communication with

Qualifications

• Minimum 1 year related experience in Retail or Distribution.
• Prior customer service experience in a retail setting.
• Food related product experience desired.

Responsibilities

• Read, understand and implement planograms in store; adjust sections as needed.
• Visit retailers on Home Store or Field Sales program; provide feedback and follow-up.
• Rotate stock; process merchandise returns and credits.
• Interpret and facilitate internal reports; complete paperwork accurately.
• Promote sales programs; respond to customer product requests.
• Maintain effective relations with customers and UNFI stakeholders.

Skills

Planograms

Merchandising

Customer Service

Time Management

Communication

Independent Work

Education

High School Diploma

Tools

Microsoft Office

Job description

• This role requires travel throughout Huntersville, NC
• This role requires travel throughout Huntersville, NC

Job Overview

The Retail Merchandiser provides consistent, quality service within a specific customer or independent customer location. Services can include but are not limited to stocking and merchandising products at shelf, providing reset support in remodels and new stores, executing continuity/Home Store and cycle coverage programs for a particular group of customers and may include ordering of products. At times the Retail Merchandiser will assist in stretch projects where needed. The Retail Merchandiser can receive directions from Sr. Retail Merchandiser, Retail Merchandising Coordinator/Supervisor/Manager/or Director.

Job Responsibilities

• Ability to read, understand and implement planograms in store. Adjust sections as necessary based on evaluation with or without planograms. Report feedback on specific planogram compliance or item availability concerns, to the appropriate parties.
• Visits retailers on Home Store or Field Sales program on a provided schedule, to execute customer specific plans. Providing effective feedback and follow-up. Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality Food (SQF) policies and procedures, as appropriate for the location
• Rotate stock and remove out-of-code products. Process Merchandise returns and issue credits according to company policy.
• Interpret and facilitate internal reports related to assigned project. Complete required paperwork accurately and timely.
• Seize opportunities to increase sales through creative merchandising Techniques. Sell promotional and sales programs as assigned. Follow through on customer product requests.
• Responsible for maintaining effective business relations with customers and UNFI Stakeholders, this is accomplished through in-person interactions at store, via phone calls, and emails to the sales team and customers.
• Order products that align with customer needs and effectively display them in stores. Assist in hanging Shelf Tags, and promotional POS/POP Materials and resets.
• Develop and implement action plans with assistance from Supervisor or Account Manager on assigned projects. Ensure project deadlines are met and completed within budget.
• Positively Engage customers on the full Professional Services Portfolio to strengthen customer/UNFI relationship.

Education/Certifications

• High School degree required.
• Valid driver's license is necessary.
• Auto Insurance levels that meet UNFI requirements.

Experience

• Minimum 1-year related experience in Retail or Distribution.
• Prior customer service experience in a retail setting.
• Food related product experience desired.

Knowledge/Skills/ Abilities

• Ability to work independently.
• Strong organizational skills, time management skills and attention to detail.
• Ability to read, understand and implement planograms.
• Basic computer skills involving Microsoft Suite of Software.
• Excellent customer service and communication skills.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment

Onsite Role:

• This position requires the associate to perform all duties at one of our UNFI locations, such as a distribution center or office.

Local Travel (major)

Travel is required up to (95)% for this position.

Physical Environment/Demands

• Daily travel is required and access to a vehicle is necessary
• Ability to get in and out of car multiple times per day
• Drive to and from accounts safely in city, rural and expressway conditions
• Ability to set up displays, fixtures, shelving and products
• Able to tolerate exposure to store and warehouse conditions including wide variances in temperature, dust and dirt
• Ability to lift up to 40 lbs

About UNFI

We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI

Benefits: Weekly Pay, Competitive 401k, Competitive PTO plan, Health benefits – first of the month following 30 days of employment, mileage reimbursement, mentorship program/developmental opportunities.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Compensation

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits

For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.