Retail Merchandise Manager

Michaels Stores; Harrisburg (Dauphin County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical insurance

Dental insurance

Vision coverage

Tuition assistance

Job summary

The Michaels Companies Inc. in Harrisburg, PA is seeking a Merchandise Manager responsible for driving merchandising and operational execution, including truck processing, inventory routines, and planogram sets to maintain a customer-ready store.

You will ensure accurate pricing, timely promotional execution, and strong workload planning, partnering with store leadership to maintain visual standards and a high level of merchandise availability.

Qualifications

• 3+ years retail leadership experience.
• Experience implementing SOPs and company programs.
• Strong ability to manage inventory, pricing, and planogram execution.

Responsibilities

• Assist Store Manager in leading & ensuring SOP adherence.
• Oversee truck execution, inventory routines, and in-stock optimization.
• Own workload planning and daily task prioritization with store leadership.
• Manage Planogram (POG) execution and visual merchandising standards.
• Support Ship from Store, RTVs/ASNs, and inventory adjustments.
• Train, coach, and develop team members across departments.

Skills

Retail leadership

Inventory management

Job description

Store - HARRISBURG/EAST, PA

The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.


• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.


• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.


• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.


• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.


• Execute and maintain SISO (Store-In-Stock Optimization) routines to drive in-stock levels, replenishment accuracy, and sales readiness.


• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.


• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.


• Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.


• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.


• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.


• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.


• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.


• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.


• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction


• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.


• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time


• Ability to move throughout the store


• Regular bending, lifting, carrying, reaching, and stretching


• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.


• Ability to climb ladders or step stools to stock and retrieve products.


• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.


• Ability to work in a fast-paced environment with frequent customer interactions.


• Work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

Michaels offers a range of benefits to support team members and their families.

• 401(k) with employer match


• Employee Assistance Program


• medical


• dental


• vision coverage


• telemedicine services


• flexible spending accounts


• commuter benefits


• tuition assistance


• adoption assistance


• various voluntary insurance options


• employee discounts


• access to partner discount programs

All team members enjoy everyday perks such as employee discounts and access to partner discount programs.

For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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