Retail Media Account Manager

Adusa; Scarborough (ME); Hybrid; USD 75,000 - 113,000; Full time

Job summary

Ahold Delhaize USA is seeking an Analyst Account Management to drive performance, support omnichannel media programs, and manage a book of business with a sales partner. You will handle pre- and post-sales processes, develop media recommendations, and coordinate across cross-functional teams.

The role requires strong communication, strategic thinking, and proficiency with ad serving platforms and CRM systems. Hybrid schedule with in-person and remote days across multiple core locations.

Qualifications

• Excellent interpersonal communication skills.
• Solution oriented mindset.
• Proven thought leader in strategic planning and operational efficiencies.
• Working knowledge of retail, ecommerce, and digital industry.
• Proficient in Google Suite products.
• Experience in CRM tools.
• Efficient time management skills.
• Strong organizational skills.

Responsibilities

• Client Relationship Management: manage day-to-day communication with external brands and internal teams.
• Sales Support & Media Strategy Development: develop media plan recommendations and support campaign materials.
• Campaign Execution & Operations: manage asset collection, campaign setup, trafficking, and optimization.
• Oversee billing/invoicing process and final campaign reports.

Skills

Interpersonal communication

Solution oriented

Strategic planning

Retail & ecommerce knowledge

Google Suite

CRM tools

Time management

Organization

Education

BA/BS in marketing or business

Tools

Ad Server platforms

CRM tools

Google Suite

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The Analyst Account Management is an integral part of the team and is responsible for driving performance and sales support for omnichannel media programs. This role is centered on supporting the sales team throughout the pre- and post-sales process for media partnerships. This includes managing a book of business alongside a salesperson, process efficiency development and operational management. The position requires strong interpersonal skills to manage daily client communication, a strategic mindset to develop media recommendations, deliver on retailer, and brand goals. The Account Manager is better understood as a jack of many trades. At ADUSA, we empower our AMs to manage all aspects of their brand relationships, from working managing the sales team to developing strategy, setting up brands within internal systems, and managing the campaign process (planning, trafficking, creative, operations and analytics). The AM is supported by leads in the various cross-functional departments. ADRM is a part of a global framework connecting with peers in our Global Ahold Delhaize Community to develop and deliver best in class retail media.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

Client Relationship Management

• Provide world class service to local brands, manage day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members
• Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
• Facilitating year-over-year brand performance, in turn retailer growth
• Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands

Sales Support & Media Strategy Development

• Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
• Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management
• Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
• High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)

Campaign Execution & Operations

• Manage asset collection with suppliers
• Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
• Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
• Inform clients of campaign status, if necessary gather approvals from Business Lead and/or client on optimizations, make goods, etc.
• Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments Review and finalize campaign completion reports

Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Requirements

• Excellent interpersonal communication skills
• Solution oriented mindset
• Proven thought leader in strategic planning and operational efficiencies
• Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
• Working knowledge of retail, ecommerce, and digital industry
• Proficient in Google suite products
• Experience in CRM tools
• Efficient time management skills - able to sustain timeline management and campaign deliverables
• Strong organizational skills
• BA/BS degree in marketing, business, or related field.
• 2+ years of Account/Client Management Experience

ME/NC/PA/SC Salary Range: $75,040 - $112,560

IL/MA/MD/NY Salary Range: $86,320 - $129,480

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.