Retail Media Account Manager

ViziRecruiter,LLC.

Chicago (IL)

Hybrid

USD 86,320 - 129,480

Full time

14 days+

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Job summary

Ahold Delhaize USA is seeking an Account Manager to drive performance and sales support for omnichannel media programs, working collaboratively with the sales team and managing all aspects of brand relationships. The role requires strong interpersonal skills, strategic planning abilities, and knowledge of retail media. The position offers a hybrid work model with required 3 in-person days. Salary ranges in IL are $86,320 – $129,480 annually.

Qualifications

2+ years of Account/Client Management Experience.
Retail Media Network experience required.
Proven thought leader in strategic planning and operational efficiencies.

Responsibilities

Provide world-class service to local brands.
Develop media plan recommendations based on retail product knowledge.
Monitor campaign performance and provide optimization recommendations.

Skills

Account/Client Management

Interpersonal Communication

Strategic Planning

Time Management

Organizational Skills

Education

BA/BS degree in marketing, business, or related field

Tools

CRM tools

Google suite products

Ad Server platforms

Job description

Overview

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E‑commerce, Technology and more.

Our flexible/hybrid work schedule includes three in‑person days at one of our core locations and two remote days. Core office locations include Salisbury, NC, Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.

Applicants must be currently authorized to work in the United States on a full‑time basis.

Primary Purpose

The Account Manager is an integral part of the team and is responsible for driving performance and sales support for omnichannel media programs. This role is centered on supporting the sales team throughout the pre‑ and post‑sales process for media partnerships. This includes managing a book of business alongside a salesperson, process efficiency development and operational management. The position requires strong interpersonal skills to manage daily client communication, a strategic mindset to develop media recommendations, deliver on retailer and brand goals. The Account Manager is better understood as a jack of many trades. At ADUSA, we empower our AMs to manage all aspects of their brand relationships, from working with the sales team to developing strategy, setting up brands within internal systems, and managing the campaign process (planning, trafficking, creative, operations and analytics). The AM is supported by leads in the various cross‑functional departments. ADRM is a part of a global framework connecting with peers in our Global Ahold Delhaize Community to develop and deliver best‑in‑class retail media.

Responsibilities

Client Relationship Management

Provide world class service to local brands, manage day‑to‑day communication and collaboration with external brands/suppliers and internal cross‑functional team members
Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
Facilitate year‑over‑year brand performance, in turn retailer growth
Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands

Sales Support & Media Strategy Development

Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management
Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
High‑level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)

Campaign Execution & Operations

Manage asset collection with suppliers
Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments; review and finalize campaign completion reports

Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Requirements

2+ years of Account/Client Management Experience
BA/BS degree in marketing, business, or related field.
Retail Media Network experience required
Excellent interpersonal communication skills
Solution oriented mindset
Proven thought leader in strategic planning and operational efficiencies
Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
Working knowledge of retail, ecommerce, and digital industry
Proficient in Google suite products
Experience in CRM tools
Efficient time management skills – able to sustain timeline management and campaign deliverables
Strong organizational skills