Retail Media Account Manager

Ahold Delhaize USA; Carlisle (Cumberland County); On-site; USD 81,000 - 121,000; Full time

Job summary

Ahold Delhaize USA is seeking an Analyst Account Manager to support omnichannel media programs and drive performance for a book of business alongside the sales team. You will manage client communication, develop media recommendations, coordinate campaign setup, tracking, and analytics, and collaborate across cross-functional partners to deliver on retailer and brand goals.

Applicants must be authorized to work in the United States.

Qualifications

• Excellent interpersonal communication and relationship-building abilities.
• 2+ years of account/client management experience.
• Experience with ad servers and willingness to learn new platforms.
• Retail, ecommerce, and digital industry knowledge.
• Proficiency with Google Suite and CRM tools.
• Strong time management and organizational skills.

Responsibilities

• Manage client relationships and day-to-day communication with brands and internal teams.
• Develop media plan recommendations aligned with retailer goals and growth.
• Support contract creation, asset management, and campaign materials.
• Ensure CRM data accuracy and correct campaign setup, including paperwork.
• Provide analytics-driven feedback on performance and optimization opportunities.
• Oversee campaign execution, traffic, invoicing, and reporting with cross-functional teams.

Skills

Interpersonal skills

Solution oriented

Strategic planning

Operational efficiencies

Ad Server platforms

CRM tools

Retail & ecommerce

Google Suite

Time management

Organizational skills

Account management

Education

BA/BS degree in marketing, business, or related field

Job description

Category/Area of Expertise: Retail Media

Job Requisition: 558856

Address: USA-PA-Carlisle-1149 Harrisburg Pike

Store Code: Media Partnership (5167322)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The Analyst Account Management is an integral part of the team and is responsible for driving performance and sales support for omnichannel media programs. This role is centered on supporting the sales team throughout the pre- and post-sales process for media partnerships. This includes managing a book of business alongside a salesperson, process efficiency development and operational management. The position requires strong interpersonal skills to manage daily client communication, a strategic mindset to develop media recommendations, deliver on retailer, and brand goals. The Account Manager is better understood as a jack of many trades. At ADUSA, we empower our AMs to manage all aspects of their brand relationships, from working managing the sales team to developing strategy, setting up brands within internal systems, and managing the campaign process (planning, trafficking, creative, operations and analytics). The AM is supported by leads in the various cross-functional departments. ADRM is a part of a global framework connecting with peers in our Global Ahold Delhaize Community to develop and deliver best in class retail media.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities

• Client Relationship Management
  • Provide world class service to local brands, manage day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members
  • Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
  • Facilitating year-over-year brand performance, in turn retailer growth
  • Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands
• Sales Support & Media Strategy Development
  • Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
  • Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management
  • Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
  • High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)
• Campaign Execution & Operations
  • Manage asset collection with suppliers
  • Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
  • Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
  • Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
  • Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments Review and finalize campaign completion reports
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualifications

• Excellent interpersonal communication skills
• Solution oriented mindset
• Proven thought leader in strategic planning and operational efficiencies
• Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
• Working knowledge of retail, ecommerce, and digital industry
• Proficient in Google suite products
• Experience in CRM tools
• Efficient time management skills - able to sustain timeline management and campaign deliverables
• Strong organizational skills
• BA/BS degree in marketing, business, or related field.
• 2+ years of Account/Client Management Experience

ME/NC/PA/SC Salary Range: $75,040 - $112,560

IL/MA/MD/NY Salary Range: $86,320 - $129,480

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.