Retail Market President

bmo; Northbrook (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

BMO in Northbrook, IL seeks an experienced leader to guide Retail Banking Sales & Service teams. You will coach employees, understand customer needs, advise on banking products, and drive referrals across business groups to deliver superior financial outcomes.

You will align with BMO values, build cross-functional teams, recruit top talent, monitor performance, and develop market plans to grow wallet share while maintaining regulatory compliance.

Qualifications

• Proven ability to lead and coach banking teams to achieve service and sales goals.
• Experience advising customers on financial products and strategies.
• Ability to drive referrals and cross-sell across business groups.

Responsibilities

• Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects.
• Advises customers on products and strategies that meet their financial objectives.
• Identifies and makes referrals to other business groups.
• Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with regulations.

Skills

Leadership

Coaching

Sales strategy

Customer relations

Job description

Address: 1134 Willow Road

Job Family Group: Retail Banking Sales & Service

Current Market President, Regional Manager, or District Manager Experience Preferred

Responsibilities

• Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank's policies and processes.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Develops, maintains, and executes a market plan, including sales strategies, to achieve sales objectives and acquire new clients.
• Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
• Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
• Develops rapport and instils confidence with clients to develop credibility and earn their trust.
• Addresses escalated sales or relationship management issues to retain the business and provides strategic thinking to resolve the issue for the benefit of the client.
• Reviews and continually monitors performance of existing accounts and client relationships.
• Conducts cold calls to prospective customers to develop new customer relationships.
• Develops and maintains a network in the community to enhance the Bank's visibility and builds a strong referral source for new potential business.
• Supports the Bank's community involvement and participates in community activities.
• Maintains a high-touch relationship with key market customers, prospects and centers of influence within the market.
• Reinforces sales processes and client experiences to identify gaps, issues, and best practices through the monitoring of sales and performance targets against plans that create and sustain consistent service to customers/clients and prospects.
• Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
• Develops an expert understanding of business/group challenges.
• Recommends measures to improve organizational effectiveness.
• May consult to or serve on various committees and task forces.
• Acts as a subject matter expert on relevant regulations and policies.
• Influences and negotiates to achieve business objectives.
• Identifies emerging issues and trends to inform decision-making.
• Develops long-range vision to support the team's business goals by establishing priorities and leading the team in developing sales, service, and people strategies that drive sales results.
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Implements, reviews, and revises work plans.
• Conducts independent analysis and assessment to resolve strategic issues.
• Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
• Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
• Ensures alignment between stakeholders.
• Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
• Communicates goals, plans, and assignments to achieve financial and customer service g