Retail Manager - Operations

Bass Pro Shops; Katy (TX); Ibrido; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401k

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Descrizione del lavoro

Bass Pro Shops is seeking a Retail Manager to supervise one or more Sales Departments, manage inventory and pricing, and drive customer service excellence. You will recruit, train, and develop staff while ensuring adherence to company policies and store standards.

This role requires 3–5 years in retail management, strong interpersonal skills, and the ability to meet financial targets. The position is full-time and on-site at our Katy, TX location with benefits and opportunities for growth.

Competenze

• Minimum 3–5 years in Retail Management.
• Experience supervising one or more Sales Departments.
• Strong customer-service orientation and communication skills.
• Ability to analyze sales data and adjust plans accordingly.
• Experience interviewing, training, and coaching staff.

Mansioni

• Open and close the store as assigned.
• Staff Departments with service-oriented associates; conduct interviews and training.
• Achieve financial plans and execute Sales plans as directed.
• Provide legendary customer experience and assist buying decisions.
• Resolve customer and associate issues and coach team for performance.

Conoscenze

Retail management

Customer service

Staff supervision

Sales analysis

Training & development

Strumenti

POS system

Excel

Inventory management software

Descrizione del lavoro

POSITION SUMMARY:The Retail Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.ESSENTIAL FUNCTIONS:* Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.* Meets or exceeds all financial plans as set by the Company.* Executes all Sales plans as directed by the Company.* Opens and Closes the Store.* Obtains “Manager on Duty” responsibilities.* Maintains planograms as set by the Corporate Office.* Staff the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.* Resolves customer and associate issues.* Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.* Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.EXPERIENCE/QUALIFICATIONS:* Experience: Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.KNOWLEDGE, SKILLS, AND ABILITY:* Ability to calculate figures and amounts such as discounts, commissions, and percentages* Ability to define problems, collect data, establish facts, and draw valid conclusions* Ability to interpret a variety of other financial, legal, and technical information* Ability to read and analyze certain reports. Ability to write reports and business correspondence* Ability to effectively present information and respond to questions from Managers, associates, customers, and the public* Ability to conduct meetings and presentations to groups* Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems* Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff* Demonstrated use of Team concept of ManagementTRAVEL REQUIREMENTS:* N/AINDEPENDENT JUDGEMENT:* Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.PHYSICAL REQUIREMENTS:* Regularly performs computer work, walks, and stands* Occasionally sits and lifts up to 50 lbs.* Occasionally ascend or descend ladders, stairs, step stools, etc.* Occasionally operate machinery and/or power tools* Occasionally operate motor vehicles or heavy equipment.* Occasionally work in low or high temperatures* Occasionally work in outdoor elements such as precipitation and wind.* Occasionally work in noisy environments* Occasionally work in hazardous conditions**Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Medical* Dental* Vision* Health Savings Account* Flexible Spending Account* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Paid sick time* Bass Pro Cares Fund* And more!