Retail Manager - Operations

Bass Pro Outdoor World; Augusta (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Job summary

Bass Pro Shops is seeking a Retail Manager to supervise one or more Sales Departments, oversee merchandising, inventory control, pricing, and customer service activities. The role includes staff selection, development, and ensuring strong customer experiences.

Responsibilities include meeting financial plans, executing sales plans, opening/closing the store, and providing leadership to a team. Experience in retail management and proficiency with POS and inventory systems are essential.

Qualifications

• 3–5 years in Retail Management.
• Ability to calculate figures such as discounts and commissions.
• Ability to read and analyze reports and write business correspondence.
• Ability to interview, hire, train and evaluate staff.
• Ability to present information to managers, associates, customers and the public.

Responsibilities

• Supervise one or more Sales Departments including merchandising presentation and inventory control.
• Ensure world class customer service and a pleasant shopping experience.
• Meet or exceed financial plans and execute sales plans.
• Open and close the store; obtain Manager on Duty responsibilities.
• Staff interview, selection, training and performance appraisals; prepare schedules.
• Provide a legendary customer experience by assisting buying decisions and product recommendations.

Skills

Customer service focus

Staff development

Interpersonal skills

Presentations to groups

Problem solving and data analysis

Team leadership

Budget/financial awareness

Retail merchandising

Tools

POS systems

Inventory management software

Word processing

Spreadsheets

Job description

POSITION SUMMARY

The Retail Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.

ESSENTIAL FUNCTIONS

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Meets or exceeds all financial plans as set by the Company.
• Executes all Sales plans as directed by the Company.
• Opens and Closes the Store.
• Obtains "Manager on Duty" responsibilities.
• Maintains planograms as set by the Corporate Office.
• Staff the Departments with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate issues.
• Carries out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

EXPERIENCE/QUALIFICATIONS

Experience: Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.

KNOWLEDGE, SKILLS, AND ABILITY

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of other financial, legal, and technical information
• Ability to read and analyze certain reports. Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
• Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS

N/A

INDEPENDENT JUDGEMENT

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

PHYSICAL REQUIREMENTS

• Regularly performs computer work, walks, and stands
• Occasionally sits and lifts up to 50 lbs.
• Occasionally ascend or descend ladders, stairs, step stools, etc.
• Occasionally operate machinery and/or power tools
• Occasionally operate motor vehicles or heavy equipment.
• Occasionally work in low or high temperatures
• Occasionally work in outdoor elements such as precipitation and wind.
• Occasionally work in noisy environments
• Occasionally work in hazardous conditions

Full Time Benefits Summary

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops