Retail Manager - Firearms

Bass Pro Shops; Delaware; Hybrid; USD 45,000 - 62,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical, Dental, Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Retail Manager - Firearms to lead the firearms department and ensure full ATF, state and federal compliance while delivering exceptional customer service. You will oversee staffing, training, inventory, merchandising, pricing, and safety programs to maximize store performance.

The role requires strong leadership, evidence-based decision making, and a commitment to world-class service in a fast-paced retail environment.

Qualifications

• Minimum of 3–5 years in Retail Management that includes firearms safe handling practices.
• Ability to accurately identify firearms and ammunition and understand their classification and operation.
• Strong leadership, coaching and team-building skills.

Responsibilities

• Supervise firearms department operations and ensure ATF, state and federal compliance.
• Lead staff selection, training, scheduling, coaching and performance reviews.
• Maintain merchandise presentation, inventory control, pricing and customer experience standards.
• Open/close store, manage keys/alarm codes, and handle escalations with customers or associates.

Skills

Retail management

Firearms safety handling

Customer service

Staff development

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY

The Retail Manager - Firearms supervises the firearms department within the store to include compliance with ATF, state and federal laws, and company policies and procedures. Additionally, the role is responsible for merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, team training and coaching, and customer service experience.

ESSENTIAL FUNCTIONS

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Executes all sales plans to meet or exceed financial plans as set by the company. Opens and Closes the Store and has responsibility for building keys and alarm codes. Obtains "Manager on Duty" responsibilities. Leads firearm compliance sales standards in the Firearms department to ensure compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms. Leads firearm safe handling, safety, operations, and customer experience standards including line management and queuing within the firearms department. Maintains merchandising of firearms as set by the Corporate Office. Ensures all firearms operations related tasks are completed in a timely manner and in accordance with all policies, procedures, and regulations. Partners with the Gun Vault Specialist Team to ensure compliance. Staffs the Department with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment. Oversees firearms compliance coaching and assists with investigations when necessary. Resolves customer and associate issues. Carries out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems. Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off this analysis, promoting programs including, but not limited to CLUB Membership, customer feedback surveys and In-Store Pick-up.

ALL OTHER DUTIES AS ASSIGNED

No detailed duties listed.

EXPERIENCE/QUALIFICATIONS

Minimum Degree Required: High School Diploma or Equivalent Preferred Degree: Choose an item. in ________ (if applicable) Certificate(s) or License(s): Years of experience: Minimum of 3-5 years in Retail Management that includes firearms safe handling practices, skilled in the accurate ID of firearms and ammunition, as well as their classification and mechanical operation.

KNOWLEDGE, SKILLS, AND ABILITY

Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of other financial, legal, and technical information. Ability to read and analyze certain reports. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from Managers, associates, customers, and the public. Ability to conduct meetings and presentations to groups. Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems. Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff. Demonstrated use of Team concept of Management.

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

Regularly walks, stands, and does computer work. Occasionally sits. Seldom/Never lifts up to 50 lbs. Additional Physical Requirements Constantly communicate with others to exchange information. Constantly repeat motions that may include the wrists, hands and/or fingers. Constantly assess the accuracy, neatness, and thoroughness of the work assigned. Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally. Occasionally, ascend or descend ladders, stairs, step stools, etc.

INDEPENDENT JUDGEMENT

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Starting Pay Rate

$45,000.00 - $62,000.00

Full Time Benefits Summary

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!


• Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Cabela's About Bass Pro Shops

Bass Pro Shops is North America's premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father's liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela's to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America's Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as "one of America's Best Employers."