Retail Manager - Firearms

Bass Pro Shops; Concord (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

401k Retirement Savings

Paid vacation

Job summary

Bass Pro Shops is seeking a Retail Manager - Firearms to oversee the firearms department, ensuring ATF compliance, safety, merchandising, and exceptional customer service. You will manage staff selection, training, and scheduling, while executing sales plans to meet financial targets and uphold policy standards.

The role requires 3–5 years in retail management with firearms handling, strong leadership, and proficiency in POS and inventory systems.

Qualifications

• Minimum 3–5 years in Retail Management that includes firearms safe handling and the ability to identify firearms and ammunition.
• Strong ability to read and interpret reports and manage store operations.
• Excellent customer service orientation and leadership capabilities.

Responsibilities

• Supervise firearms department and ensure ATF/state/federal compliance.
• Lead staff recruitment, training, scheduling, and performance reviews.
• Execute sales plans to meet or exceed financial targets.
• Maintain firearms merchandising per corporate standards and safety requirements.
• Resolve customer and associate issues promptly and professionally.

Skills

Customer service

Leadership

Communication

Sales planning

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management systems

Spreadsheet software

Job description

POSITION SUMMARY:

The Retail Manager - Firearms supervises the firearms department within the store to include compliance with ATF, state and federal laws, and company policies and procedures. Additionally, the role is responsible for merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, team training and coaching, and customer service experience.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Executes all sales plans to meet or exceed financial plans as set by the company.
• Opens and Closes the Store and has responsibility for building keys and alarm codes.
• Obtains “Manager on Duty” responsibilities.
• Leads firearm compliance sales standards in the Firearms department to ensure compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms.
• Leads firearm safe handling, safety, operations, and customer experience standards including line management and queuing within the firearms department.
• Maintains merchandising of firearms as set by the Corporate Office.
• Ensures all firearms operations related tasks are completed in a timely manner and in accordance with all policies, procedures, and regulations.
• Partners with the Gun Vault Specialist Team to ensure compliance.
• Staffs the Department with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Oversees firearms compliance coaching and assists with investigations when necessary.
• Resolves customer and associate issues.
• Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers’ needs, making product recommendations based off this analysis, promoting programs including, but not limited to CLUB Membership, customer feedback surveys and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Choose an item. in ________ (if applicable)
• Certificate(s) or License(s):
• Years of experience: Minimum of 3-5 years in Retail Management that includes firearms safe handling practices, skilled in the accurate ID of firearms and ammunition, as well as their classification and mechanical operation.

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of other financial, legal, and technical information.
• Ability to read and analyze certain reports.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
• Demonstrated use of Team concept of Management.

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

Regularly walks, stands, and does computer work. Occasionally sits. Seldom/Never lifts up to 50 lbs.

Additional Physical Requirements

• Constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands and/or fingers.
• Constantly assess the accuracy, neatness, and thoroughness of the work assigned.
• Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally.
• Occasionally, ascend or descend ladders, stairs, step stools, etc.

INDEPENDENT JUDGEMENT

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops