Retail Manager - Aberdeen, SD

Midco; Melrose Addition (SD); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Free Midco internet and TV

Generous 401(k) match

Paid time away from work

Disability insurance

HSA contributions

Wellbeing programs

Nationwide fiber network

Strong community presence

Integrity-driven culture

Zusammenfassung

Midco is seeking a Retail Manager to lead operations across multiple Midco Stores, driving sales and customer satisfaction. The role sets objectives, streamlines processes, and uses data to guide decisions impacting store success.

The role requires managing teams, coaching, and cross-functional collaboration to meet targets while upholding Midco standards. Travel to stores is required as needed.

Qualifikationen

• High school diploma or GED or equivalent.
• Minimum 5 years of retail sales experience.
• Bachelor’s degree in relevant field and/or equivalent level of education or work experience.

Aufgaben

• Oversee operations at multiple Midco Stores and provide leadership to team members; direct sales initiatives, streamline processes, and ensure achievement of results.
• Provide assistance to customers within the retail environment at Midco Stores.
• Establish daily, weekly, and monthly objectives aligned with departmental standards; oversee attainment and allocation of incentives.
• Contribute to Midco initiatives aimed at enhancing customer awareness and fostering loyalty.
• Enhance customer satisfaction and strengthen customer retention efforts.
• Provide training and coaching to team members on best practices to support professional growth and customer satisfaction.
• Demonstrate cross-functional collaboration to ensure sustained achievement in designated stores.
• Use data to inform decisions and initiatives to advance Midco’s growth.
• Assess performance to identify quality improvements and coaching opportunities.
• Prepare daily, monthly, and yearly reports with accuracy.
• Deliver timely performance feedback and conduct daily coaching sessions; complete quarterly conversations and manage disciplinary issues as needed.
• Willing and able to travel as needed.
• Operate a vehicle per Midco policies and maintain safe driving record.
• Model Midco’s mission, vision, values, and Leadership Success Drivers.

Kenntnisse

Retail leadership

Customer service

Data-driven decisions

Ausbildung

High school diploma/GED

Bachelor’s degree (preferred)

Jobbeschreibung

The Retail Manager is responsible for leading daily operations across multiple Midco Stores to drive sales results, strengthen customer satisfaction, and support team performance. The role sets operational objectives, streamlines processes, and uses data to guide decisions that impact store success. It supports companywide initiatives that build customer awareness and loyalty while ensuring consistent execution of standards.

Responsibilities:

• Oversee operations at multiple Midco Stores and provide leadership to team members; direct sales initiatives, streamline processes, and ensure achievement of results.
• Provide assistance to customers within the retail environment at Midco Stores.
• Establish daily, weekly, and monthly objectives aligned with departmental standards; oversee the attainment and allocation of incentives.
• Contribute to Midco initiatives aimed at enhancing customer awareness and fostering loyalty.
• Enhance customer satisfaction and strengthen customer retention efforts.
• Provide training and coaching to team members on best practices to support professional growth, achieve operational objectives, and ensure high levels of customer satisfaction.
• Demonstrate effective cross-functional collaboration to ensure sustained achievement in designated stores.
• Exhibit business acumen to advance Midco’s growth by leveraging data to inform decisions and initiatives.
• Assess performance to identify areas for quality improvement and coaching opportunities.
• Prepare daily, monthly, and yearly reports promptly and with accuracy.
• Deliver prompt performance feedback and conduct daily coaching sessions. Complete quarterly conversations with team members and manage disciplinary or performance issues with professionalism and effectiveness.
• Willing and able to travel as needed.
• Operate and drive a vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

• Highschool Diploma/GED or equivalent.
• Minimum 5 years of retail sales experience.

Preferred Qualifications:

• Bachelor’s degree in relevant field and/or an equivalent level of education or work experience.
• Prior supervisory experience in sales or service within a retail or mobile setting.
• The noise level in the work environment is moderate.
• May be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Heavy keyboard/mouse usage required with repetitive movements.

Physical Demands:

• May occasionally be required to reach with hands and arms, stoop, kneel, or crouch.
• Frequent use of hands and fingers for typing, writing, and operating standard office equipment (keyboard, mouse, phone, etc.).
• Ability to read detailed information on screens, dashboards, and printed materials; may require prolonged screen time.

Mental Demands:

• Maintain situational awareness and problem‑solving skills to address unexpected issues within stores, resolve operational delays, and support staff across multiple locations.
• Demonstrate strategic thinking when establishing objectives that align with departmental standards and when supporting initiatives that promote customer awareness and loyalty.
• Prioritize and shift focus quickly in a fast‑paced retail environment while balancing multiple competing demands, such as coaching, reporting, customer needs, and operational tasks.

Benefits Summary

• Free Midco internet and TV
• Generous 401(k) match and paid time away from work programs
• Midco-provided short and long term disability insurance
• Midco contributions to your HSA
• Programs to support your physical, mental, emotional and financial wellbeing
• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters .