Retail Manager

Fleet Feet; Fayetteville (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with 4% Company Match

Exclusive Discounts

Professional Development

Community Engagement

Inspiring Team Culture

Benefits Summary

Job summary

Fleet Feet is seeking a Retail Experience Manager (RXM) to lead daily store operations, coach a high-energy team, and ensure a premium customer experience. You will mentor staff, drive performance, and manage inventory and schedules to support store success.

The RXM role emphasizes leadership, accountability, and a passion for running culture, with opportunities for professional development and community engagement.

Qualifications

• Proven retail management experience with a track record of delivering exceptional service.
• Strong customer service orientation and people leadership.
• Ability to coach and develop a high-performing team.
• Experience with scheduling, inventory, and store operations.

Responsibilities

• Lead daily store operations with enthusiasm and strategic focus.
• Mentor and motivate the sales team to deliver premium customer experiences.
• Drive performance, nurture a positive team culture, and contribute to store success.
• Oversee inventory management and staff scheduling to optimize coverage.

Skills

Customer focus

Leadership

Coaching

Communication

Scheduling

Inventory management

Retail operations

Job description

Our Company

We believeRunning Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.

Overview

As theRetail Experience Manager (RXM)at Fleet Feet, you’ll be at the heart of our store’s daily operations, leading with passion, supporting your team, and delivering a premium customer experience. This role is about much more than managing people and processes. You’ll be a mentor, motivator, and example of what it means to go above and beyond for customers and teammates alike. Your presence on the sales floor will drive performance, nurture a high-energy team culture, and contribute directly to the store’s overall success.

If you're ready to lead with purpose, coach with heart, and drive meaningful results, we’d love to hear from you.

Benefits

• 401(k) with 4% Company Match:Available to employees aged 21+ at company-owned stores.
• Exclusive Discounts:Enjoy savings on industry-leading products and specialized training programs.
• Professional Development:Grow your career through mentorship opportunities, employee resource groups, and ongoing learning sessions designed to help you reach your full potential.
• Community Engagement:Get involved in local outreach and service initiatives that align with our purpose-driven mission.
• Inspiring Team Culture:Join supportive, passionate teammates who live the mission every day.

• Benefits Summary: For full-time employees (30+ hours/week), check out our Fleet Feet benefits summary for details on healthcare, wellness, and more.

Equal Opportunity & Reasonable Accommodations

We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of all backgrounds, experiences, abilities, and perspectives. Our commitment to inclusion is reflected in our hiring practices, workplace culture, and community engagement.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.

Join Us

• Experience: Proven retail management experience, with a strong background in customer-facing sales environments.

• Customer Focused: A role model in delivering exceptional service with energy and empathy.

• Leader at Heart: Strong coaching, communication, and delegation skills.

• Operational Know-How: Comfortable managing inventory, schedules, and retail operations.

• Growth Mindset: Eager to develop yourself and others in a fast-paced, people-centered environment.

• Accountability: Takes ownership of the team’s performance and the store’s results.

• Adaptable: Able to work flexible hours, including evenings, weekends, and holidays.

• Physical Requirements: Capable of lifting and carrying 25-50 lbs and working on your feet in a retail setting.