RETAIL MANAGER

Chukchansi Gold - Resort & Casino; Coarsegold (CA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical

Vision

401K with employer match and immediate

Life insurance

Meals

Paid time off

Discounts: Costco memberships

Discounts: Monterey Bay Aquarium

Discounts: Six Flags

Discounts: Verizon Wireless

Team Dining Room meals

Job summary

Chukchansi Gold Resort & Casino in California seeks a Retail and Arcade Operations Manager to lead the daily running of Retail and Arcade, directing operations in line with policies, budgets and specifications. The role emphasizes staff supervision, customer service and inventory control.

The ideal candidate will have a bachelor’s degree or equivalent with 4–6 years of related experience, strong communication and organizational skills, and proven supervisory capabilities in a retail environment.

Qualifications

• Bachelor's degree or equivalent with four to six years related experience.
• Excellent communication and organizational skills; progressive supervisory/managerial experience.

Responsibilities

• Provide excellent customer service at all times.
• Maintain staffing levels by interviewing, hiring, training, scheduling, evaluating and disciplining staff.
• Assist customers with selections, purchases, exchanges and directions around the property.
• Conduct monthly retail merchandise inventory.
• Assist in budgeting and analyze variances to maximize profitability.
• Implement security measures to safeguard merchandise.
• Pursue ongoing professional development.
• Ensure accurate merchandising inventories and displays.
• Resolve issues creatively via effective communication.
• Address customer requests and complaints promptly.
• Strive for maximum service levels in Retail and Arcade.
• Organize regular departmental meetings with Retail Clerks.
• Collaborate with vendors on merchandise variety.
• Maintain accurate records and reports.
• Maintain consistent attendance.
• Provide event usher duties as needed.
• Fulfilling reasonable management requests.

Skills

Communication

Organizational skills

Staffing management

Customer service

Education

Bachelor's degree or equivalent

Job description

Salary and Benefits

• $43,000-$58,000 in benefits alone
• medical
• vision
• 401K with employer match and immediate vesting
• life insurance
• meals
• reduced workday hours
• paid time off
• free and discounted meals in the Team Dining Room
• paid time off
• holidays gifts and raffles
• discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park

Job Description

Responsible for the successful overall management of the Retail and Arcade through development and direction of Retail and Arcade Operations, in accordance with company policies, budgets, procedures and specifications.

Essential Duties and Responsibilities

• Perform excellent customer service at all time.
• Maintains appropriate staffing levels in Retail and Arcade by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating Employees, as needed.
• Provides customer-service-related assistance in Retail and Arcade, such as assisting customers with selection and/or purchase, handling exchanges, redeeming complimentaries, and giving directions to various areas of the property.
• Conducts monthly inventory of Retail merchandise.
• Achieves financial objectives by assisting in preparing an annual budget; scheduling expenditures, analyzing variances and product sales mix to yield maximum profitability Studies trends, formulates pricing policies by reviewing merchandising activities, determines additional needed sales promotions, and authorizes clearance sales.
• Secures merchandise by implementing security measures in the store.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
• Ascertains that merchandise in Retail is accurately inventoried and displayed to its' best advantage.
• Utilizing effective communication skills, creatively resolves problems in Retail and Arcade.
• Responds to special requests of customers, as well as customer complaints and inquiries in a calm, prompt, courteous manner.
• Ensures a maximum level of customer service and satisfaction in Retail and Arcade is achieved.
• Facilitates the flow of information, by organizing and presiding over regularly scheduled departmental meetings with all Retail Clerks.
• Met with prospective Vendors as deemed necessary, and makes recommendations as to variety of merchandise stocked and displayed.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Responsible for maintaining a consistent, regular attendance record.
• May be used as an usher as needed by management for events.
• Any reasonable request made by management.

Supervisory Responsibilities

• Directly supervises subordinate Supervisors.
• Indirectly supervises Employees in the Retails and Arcade.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualification Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's degree from a four-year college or university; or four to six years related experience and/or training; or an equivalent combination of education and experience.

Special Qualifications

• Must possess excellent communication and organizational skills. Three to five years retail experience required, with progressive supervisory/managerial experience.

Language Skills

• Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or Employees of company.

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables.

Physical Demands

• The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the Employee is regularly required to talk or hear.
• The Employee is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls.
• The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate to loud.
• When on the casino floor, the Team Member will be exposed to a smoke-filled environment.
• Nestled near the awe-inspiring Yosemite National Park, Chukchansi Gold Resort & Casino invites guests to experience the natural beauty of the Sierra foothills while enjoying world-class gaming, dining and entertainment.
• Whether guests are drawn to the latest slot machines or fast-paced table games, seeking casual or upscale dining options, or looking for luxurious accommodations and thrilling energy, Chukchansi offers the ultimate California destination for a delightful and unforgettable getaway WHERE WORK MEETS PLAY!

We're seeking individuals who embody teamwork, exude positivity, thrive in social settings and enjoy brightening others' days.