Retail Luxury Stylist

The Joseph Hotel - Nashville; Nashville (TN); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Employee discounts

Job summary

The Joseph Hotel - Nashville is seeking a polished, sales-driven Retail Sales Associate to deliver a personalized luxury shopping experience for guests at Perla. You will represent Perla and The Joseph with a refined, guest-focused approach in a beautiful retail setting.

The role emphasizes luxury service, product knowledge, inventory management, and seamless collaboration with hotel teams to create memorable guest experiences. Weekend/holiday availability is valued.

Qualifications

• Experience in luxury retail, hospitality, spa, beauty, fashion, or guest service preferred.
• Strong sales ability with a passion for connecting guests with products that meet their needs.
• Excellent interpersonal and communication skills.

Responsibilities

• Deliver exceptional luxury customer service creating a warm, personalized experience.
• Engage with guests to understand preferences and needs.
• Drive sales through thoughtful recommendations and storytelling.
• Maintain knowledge of Perla merchandise and communicate features and benefits.

Skills

Retail sales

Luxury product knowledge

Guest service

Communication skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full time Retail Luxury Stylist

Full Time The Joseph, Nashville, TN, US

The Joseph, a Luxury Collection Hotel, Nashville
Competitive Hourly Rate + 10% Commission on Items Sold

About The Joseph

The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly.

The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined.

The Opportunity

We are seeking a polished, engaging, and sales-driven Retail Sales Associate to join our team. This position plays an important role in creating an elevated and personalized shopping experience for our guests while representing the sophisticated standards of the Perla retail shop and The Joseph.

The ideal candidate has a natural hospitality heart, enjoys building genuine connections with guests, and has the confidence to make thoughtful product recommendations that enhance the guest experience. This role combines luxury service, retail sales, product knowledge, and inventory management in a beautiful, guest-focused environment.

Key Responsibilities

• Deliver exceptional luxury customer service while creating a warm, welcoming, and personalized experience for every guest.
• Engage with guests to understand their individual preferences, interests, and needs.
• Drive retail sales through thoughtful product recommendations, storytelling, and personalized guest engagement.
• Develop strong knowledge of Perla's merchandise and confidently communicate product features, benefits, and unique qualities.
• Build meaningful guest relationships that encourage repeat business and brand loyalty.
• Maintain and manage inventory, including receiving merchandise, organizing products, monitoring stock levels, and assisting with inventory counts.
• Ensure merchandise is properly displayed, organized, replenished, and presented according to luxury retail standards.
• Maintain a polished, clean, organized, and welcoming retail environment that reflects the elevated standards of Perla and The Joseph.
• Accurately process guest purchases and follow established cash-handling and point-of-sale procedures.
• Partner with hotel and departmental teams to create seamless and memorable guest experiences.
• Maintain professional grooming, appearance, and communication standards consistent with a luxury hospitality environment.
• Perform additional duties as needed to support the success of Perla and The Joseph.

What We're Looking For

• Previous retail, luxury retail, hospitality, spa, beauty, fashion, or guest service experience preferred.
• Strong sales ability with a genuine passion for connecting guests with products that meet their needs.
• Exceptional interpersonal and communication skills.
• Professional, polished, and approachable presence.
• Ability to provide highly personalized service while maintaining discretion and attention to detail.
• Strong organizational skills and ability to effectively manage inventory and merchandise.
• Comfortable working independently while contributing positively to a team environment.
• Ability to learn product details quickly and confidently communicate recommendations to guests.
• Flexibility to work varying schedules, including weekends and holidays, based on business needs.
• Commitment to delivering the elevated level of service expected within a luxury hotel environment.

BENEFITS & PERKS

At The Joseph and Makeready, taking care of our team is an important part of how we take care of our guests. Eligible hourly team members have access to a comprehensive collection of benefits, assistance programs, and perks, including:

• Life, AD&D & Basic Life Insurance
• Short-Term & Long-Term Disability Coverage
• Voluntary Hospital, Accident & Illness Plans
• Optional Legal Plan
• SupportLinc Employee Assistance Program
• Wellness Initiatives
• Pet Insurance available for purchase

Financial & Family Support

• 401(k) Retirement Plan with Company Match
• Tuition Reimbursement Program
• Student Loan Repayment Assistance – up to $150 per month
• Childcare Assistance Match – up to $100 per month per child or eligible disabled spouse or parent
• Paid Maternity & Paternity Leave

Paid Time Off

• Opportunity to earn up to four weeks of PTO within your first year
• Additional Birthday PTO
• Opportunities to exchange eligible PTO for qualifying expenses, including education, dependent care, groceries, fitness/wellness, travel, HSA contributions, 401(k)/Roth 401(k) contributions, and more
• Hotel, Restaurant, Spa & Retail Discounts at Makeready Collection and ZaZa properties
• Birthday & Anniversary Recognition
• Team Member Recognition with Rewards
• Culture Council participation and team engagement opportunities

Benefit eligibility, enrollment requirements, PTO usage, company contributions, and other program terms are subject to applicable Makeready plan documents and guidelines.

Join Our Team

At The Joseph, luxury is more than beautiful surroundings—it is how we make people feel. We seek individuals who take pride in their work, anticipate the needs of others, and understand that memorable hospitality is created through thoughtful, genuine interactions.

If you have a passion for luxury retail, personalized service, and creating exceptional guest experiences, we invite you to bring your talents to Perla at The Joseph.

Makeready LLC is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.