Retail Loss Prevention Lead

DICK'S Sporting Goods; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Loss Prevention Lead to mitigate losses and deter theft across store operations. This role focuses on engaging customers and teammates while enforcing safety and policy standards.

The LP Lead will monitor activity, file detailed incident reports, and support training to strengthen store-wide loss prevention programs. Strong communication and deescalation skills are essential for protecting people and assets.

Qualifications

• 1-3 years of prior LP or educational experience preferred

Responsibilities

• Monitor customer and teammate traffic for potential theft while following company dress code and procedures.
• Complete incident reports in LPMS for recoveries and shoplifting events; coordinate with local authorities for case resolution.
• Create an inclusive store environment where everyone feels welcome, safe and respected.
• Demonstrate 100% ability to walk the sales floor, stockrooms and offices during shifts.
• Ability to deescalate incidents involving confrontations with athletes showing concerning behavior.
• Support and promote company values related to customer engagement; provide ad hoc business support.
• Participate in Shrink Coach meetings, new hire orientation and conduct regular training with store teammates.
• Assist Shrink Coach with Shrink Business Plan execution when needed.
• Conduct MES sweeps, fitting room checks, and safety standards when foot traffic is light.

Skills

Loss Prevention

Job description

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

The Loss Prevention Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. The LP Lead will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers. LP Lead will also act in compliance with the Company policy “Engaging Law Enforcement” when all attempts at service do not deter theft. Assists in monitoring store compliance with policies related to safety, operational controls and Merchandise Expose Standards (MES) execution. LP Lead may also assist in external/internal investigations, as well as promoting store awareness around addressing theft and operational controls.

Internal and External Theft Deterrence and Awareness

• Monitors customer and teammate traffic in the store for potential theft activity while following Company standards of dress code, addressing concerning behaviors typically attributed to shoplifting activity or internal theft.

• Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity. Follows-up with local authorities for after the fact external case resolution and prosecution.

• Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

• Requires 100% ability to walk sales floor, stockrooms and office areas during duration of shift.

• Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior.

Management of Loss Prevention Programs

• Support, promote and actively demonstrate company values related to customer engagement.

• Provide ad hoc support for the general needs of the business as necessary.

• Participates in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates.

• May assist store Shrink Coach with execution of Shrink Business Plan on a limited basis.

• Conducts MES sweeps, fitting room checks and safety standards when athlete traffic is slow.

• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

TEAMMATE TRAITS:

Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

• Engagement Driver

• Talent Developer

• Effective Team Building Skills

• Plans & Aligns

QUALIFICATIONS:

• 1- 3 years of prior LP or educational experience in Loss Prevention preferred

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidatesdo not use AI tools(like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

Targeted Pay Range: $19.00 - $27.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK’S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, www.benefityourliferesources.com.