Retail Loss Prevention Customer Service Associate II

Winners Merchants International, L.P.; Toledo (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Health Savings Account (HSA)

Life insurance

Paid holidays/vacation/sick leave

Job summary

Marshalls in Toledo, OH is hiring for a Loss Prevention role focused on reducing shrink and protecting brand integrity. You will stand at the front of the store, act as a deterrent, and wear a Body Worn Camera while assisting shoppers and supporting store teams.

You’ll follow the Emergency Response Guide and alert management to any issues. The role requires clear communication, independent initiative, and the ability to remain on your feet for extended periods.

Qualifications

• 0–2 years retail or security experience.
• Able to stand for long periods.
• Strong verbal and written communication.
• Ability to work independently and follow established procedures.

Responsibilities

• Maintains a proper and professional stance at the front of the store.
• Acts as a visual deterrent to prevent loss or dishonesty.
• Review and follow the Store Emergency Response Guide.
• Wear a complete company uniform including a Body Worn Camera.
• Greet customers with courtesy and respect.
• Position at the front of the store or in a department.
• Refer customers to store management or customer service via radio.
• Observe and report suspicious behavior or incidents to LP or store management.
• Perform a closing safety sweep with a manager.
• Document incidents in AIIM Case Management.
• Performs other duties as assigned.

Skills

Verbal & written communication

Decision making

Initiative

Time management

Stamina / standing

Retail or security experience

Job description

Marshalls

Job Description:

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of managementAdhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For: You!

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:
5245 Monroe St

Location:
USA Marshalls Store 1279 Toledo OH

This position has a starting pay range of USD $13.50 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.