Retail Loss Prevention Customer Service Associate II

The TJX Companies, Inc.; Toledo (OH); Presencial; USD 19.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

401(k) contributions

Credit union

Referral bonuses

Health benefits (medical/dental/vision

Descripción de la vacante

The TJX Companies, Inc. is hiring at Marshalls in Toledo, OH for a Loss Prevention Associate. You will deter theft, monitor front-of-store activity, and support a safe, customer-friendly shopping environment.

You’ll wear a Body Worn Camera and coordinate with store teams and LP on incident reporting. Ideal candidates have 0–2 years in retail or security, strong communication, and the ability to work independently.

Formación

• 0-2 years retail or security experience.
• Strong verbal and written communication skills.
• Ability to take initiative and work independently.
• Willingness to stand for long periods while on duty.

Responsabilidades

• Maintain a proper and professional stance at the front of the store.
• Act as a visual deterrent to prevent loss/dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete company uniform including a Body Worn Camera.
• Greet customers with courtesy and respect.
• Respond to customer requests by directing to management or service.
• Observe and report suspicious behavior or incidents to LP or management.
• Perform a closing safety sweep with a manager.
• Document incidents in AIIM Case Management.
• Perform other duties as assigned.

Conocimientos

Strong verbal and written comms

Decision making

Initiative

Time management

Stand for long periods

Retail or security experience

Descripción del empleo

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision‑making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For: You!

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

5245 Monroe St

Location:

USA Marshalls Store 1279 Toledo OH

This position has a starting pay range of USD $13.50 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.