Retail Loss Prevention Customer Service Associate

Winners Merchants International, L.P.; United States; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Dental/Vision insurance

EAP

Job summary

Winners Merchants International, L.P. (TJ Maxx store) in Hazleton, PA is hiring a team member to deter loss, assist customers, and maintain front-of-store operations. The role involves wearing a body worn camera, following emergency guides, and delivering a positive shopping experience.

Requires strong communication, initiative, and ability to stand for long periods. Experience in retail or security (0–2 years) is preferred. Starting pay ranges are posted for this position in the USA.

Qualifications

• Strong verbal and written communication.
• Sound decision making skills.
• Ability to take initiative and work independently.
• Prioritizes and organizes workload; manages time effectively.
• Able to stand for long periods.
• 0-2 years retail or security experience.

Responsibilities

• Maintain a proper and professional stance at the front of the store.
• Act as a visual deterrent to prevent loss/dishonesty.
• Review and follow Store Emergency Response Guide.
• Wear a Company approved uniform including a Body Worn Camera.
• Greet customers; demonstrate courtesy and respect.
• Stay at the front of the store or in a department.
• Assist customers by directing them to store management or customer service via radio.
• Observe and report suspicious behavior or incidents to LP or management.
• Perform a closing safety sweep with management.
• Comply with Company Policy and Procedures.
• Document incidents in AIIM Case Management.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Decision making

Time management

Standing ability

Retail experience

Security experience

Job description

TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision‑making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For: You!

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits include:

• Associate discount;
• EAP;
• smoking cessation;
• bereavement;
• 401(k) Associate contributions;
• child care & cell phone discounts;
• pet & legal insurance;
• credit union;
• referral bonuses.

Those who meet service or hours requirements are also eligible for:

• 401(k) match;
• medical/dental/vision;
• HSA;
• health care FSA;
• life insurance;
• short/long term disability;
• paid parental leave;
• paid holidays/vacation/sick;
• auto/home insurance discounts;
• scholarship program;
• adoption assistance.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

10 Laurel Mall

Location:

USA TJ Maxx Store 1479 Hazleton PA

This position has a starting pay range of USD $13.30 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.