Retail Leadership Trainee: Master Store Operations

The Salvation Army North & Central Illinois Division; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking a Store Supervisor to assist the Store Manager in all day-to-day thrift store operations, including staff training, scheduling, inventory, and customer service. The role requires overseeing product acquisition, production, pricing, display, and sales while ensuring OSHA and TSA policies are followed and bank procedures are managed.

Qualified candidates will support production and sales goals, supervise staff, and maintain store

Responsibilities

• Supports staff training and supervision as assigned.
• Participates in recruiting and interviewing staff for store as assigned.
• Participates in scheduling of staff, monitors accuracy and submits payroll for processing as assigned.
• Ensure that all TSA policies and practices concerning employee relations are complied with.
• Promptly forwards all employment related paperwork to the HR Department at the ARC.
• Provided training, supervision and support to beneficiaries that are assigned to the store as part of their work therapy.
• Supports implementation of strategies to meet production and sales goals.
• Supervises the product acquisition (donation) processes, production (sorting, hanging, pricing and presentation) processes and sales processes.
• Supervises and is proficient in all parts of the acquisition, production, and sales processes.
• Supervises the product rotation process and is diligent in turning product over.
• Communicates with central warehouse to place orders for next day’s processing needs.
• Assist manager with the store maintenance and appearance of the store regarding safety, security, cleanliness, appearance, and utility.
• Ensures that the store is in compliance with all OSHA and Salvation Army safety and security policies and procedures.
• Checks to make sure displays and floor layout plans are being followed and updated.
• Identify and communicate with manager ways to improve appearance and appeal of store to customers.
• Implement Product Control Procedures preventing shrinkage through theft or spoilage.
• Promptly reports all maintenance or repair needs and issues to the store manager and when unavailable the appropriate personnel at the ARC.
• Implements customer development and retention plans.
• Creates an enjoyable shopping experience.
• Interacts positively with customers, setting the example for all staff.
• Assist the manager in recordkeeping and reporting procedures for the store.
• Applies TSA approved cash handling procedures for opening and closing of registers.
• Assists in the management of the bank runs and deposit procedures for the store.
• Reports Store production and sales as assigned.
• Uses inventory tracking as assigned.
• Communicates with the Store Manager regarding all facets of the stores operations keeping them updated and sharing all incidents, concerns, and ideas, and with ARC Department Heads as outlined in training as assigned.
• In conjunction with the store manager works to keep income and expenses within budget parameters.
• Manages cash handling procedures in accordance with TSA Policy.
• Must be available for a flexible schedule to work early shifts, late shifts, and most weekends, in order to observe and provide training to all store employees.
• In conjunction with the store manager proactively works to improve the image of The Salvation Army among staff and in the community.
• Creates a positive understanding of policies and procedures.
• Redirects complaints and criticism, by providing education and understanding of the program and pricing.
• Protects the resources under their supervision.
• Implement Product Control Procedures preventing shrinkage through theft or spoilage.
• Control property, utility, and product supply waste.
• All other duties as assigned.
• Support the mission statement of The Salvation Army

Job description

The Salvation Army North & Central Illinois Division is seeking a Store Supervisor to assist the Store Manager in all day-to-day thrift store operations, including staff training, scheduling, inventory, and customer service. The role requires overseeing product acquisition, production, pricing, display, and sales while ensuring OSHA and TSA policies are followed and bank procedures are managed.

Qualified candidates will support production and sales goals, supervise staff, and maintain store