Retail Keyholder (Store 6789)

GameStop; Gainesville (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

Paid time off

Dental, vision, and health insurance

Bonus and/or incentives

Job summary

GameStop is searching for a motivated Sales Associate to provide excellent service in Gainesville, Georgia. This role requires solid guest service skills, supporting the shopping environment and maintaining store organization.

Candidates should be at least 18 years old with a high school diploma and preferred retail experience. Full-time positions may include benefits such as health insurance and 401(k).

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• At least 1 year of retail sales or management experience preferred.

Responsibilities

• Provide best-in-class guest service.
• Process guest purchases and returns accurately via the POS system.
• Maintain a clean, organized, and merchandised store.

Skills

Exceptional guest service skills

Clear verbal and written communication

Ability to work in a fast-paced environment

Basic math and alphabetizing skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Overview

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service: greet guests, respond to questions and concerns promptly and courteously, assist guests in meeting their video gaming needs, inform guests about promotions and the trade-in program, recommend additional items as appropriate, apply selling behaviors during each transaction, and express gratitude to every guest. Circulate throughout the store to prioritise guests over tasks.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, answering calls promptly, courteously, and professionally to ensure top-notch service.
• Promote GameStop’s guest benefits, such as the new title reservations program and the Pro Rewards loyalty program.
• Maintain a clean, organized, and merchandised store, including restrooms, and ensure store fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness and safety procedures, and make bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise, and ensure products are represented, organized, and alphabetized on the selling floor.
• Support store management in meeting sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily POS totals; ensure closeout paperwork and bank deposit slips are completed correctly. Assist management in maintaining sufficient cash and change; make daily deposits per guidelines.
• Check shipments for discrepancies or shortages and record any discrepancies in the POS system; report discrepancies to the Store Manager/Assistant Store Manager as needed.
• Process defectives/recalls and stock pulls accurately, ensuring boxes are labeled with packing lists.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Adhere to GameStop policies and procedures, including those in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures and observe associate performance to provide timely feedback to store management.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

Required Job Skills And Abilities

• Exceptional guest service skills and genuine, friendly assistance to every guest.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced environment and meet performance expectations, including attendance, professional dress, and grooming.
• Operate the POS system and complete required paperwork; basic math and alphabetizing skills.
• Self-motivation and ability to work as part of a team to complete tasks in a timely manner.
• Problem-solving skills and judgment; follow instructions in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability.
• Remain effective under pressure and handle stress appropriately.
• Physical ability to bend, stoop, reach, climb ladders, and lift merchandise up to 30 lbs from ground to 4 feet.

Job descriptions are subject to change at any time based on business conditions/needs. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Disclaimer & Benefits

This position accepts applications on an ongoing basis. Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.