Retail Keyholder (Store 2711)

GameStop; Spring (TX); On-site; USD 11,709 - 15,498; Full time

Benefits offered by this job

401(k)

Paid time off

Health insurance

Job summary

A leading gaming retailer is hiring a Retail Keyholder who will provide exceptional guest service and assist in store operations. Ideal candidates have retail experience and a passion for video games. Responsibilities include processing transactions, maintaining store cleanliness, and conducting inventory counts. Competitive compensation ranges from $8.50 to $11.25 per hour, with full-time benefits like 401(k) and health insurance.

Qualifications

• Must provide proof of eligibility to work in the United States.
• Must be at least 18 years old.
• 1 year of retail sales or guest service experience preferred.

Responsibilities

• Provide best-in-class guest service.
• Process guest purchases and returns accurately.
• Conduct store inventory counts and support management.

Skills

Exceptional guest service skills

Clear communication skills

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model.

Essential Job Duties And Responsibilities

• Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
• Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines.
• Complete Omni-Channel orders daily.
• Safeguard company assets through effective inventory control and loss prevention practices.
• Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.

QUALIFICATIONS

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Required Job Skills And Abilities

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills.
• Work in a fast-paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.

GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Compensation: $8.50 - $11.25