Retail Keyholder (Store 1683)

GameStop

Houston (TX)

On-site

USD 11,709 - 15,498

Part time

14 days+

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Benefits offered by this job

401(k)

Paid time off

Dental, vision, and health insurance

Job summary

A leading gaming retailer in Houston is seeking a part-time Retail Keyholder to provide outstanding service and assist customers in a fast-paced environment. Responsibilities include guest service, managing sales transactions, and maintaining store organization. Applicants should have a high school diploma and preferably a background in retail or gaming. The role offers competitive hourly wages from $8.50 to $11.25.

Qualifications

Must provide proof of identity and eligibility to legally work in the United States.
At least one year of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.

Responsibilities

Provide best-in-class guest service by promptly greeting guests and assisting with their video gaming needs.
Process guest purchases and returns accurately via the Point‑of‑Sale system.
Support store management in meeting and exceeding sales, profit, and shrink goals.

Skills

Exceptional guest service skills

Bilingual English/Spanish

Problem-solving skills

Education

High school diploma or equivalent

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop’s Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.

Essential Job Duties And Responsibilities

Provide best-in-class guest service: promptly greet guests, respond to questions and concerns courteously, and assist guests in meeting their video gaming needs. Inform guests about special promotions, the trade‑in program, and recommend additional items as appropriate, applying all selling behaviors during each transaction and expressing gratitude to every guest for choosing GameStop.
Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
Process guest purchases and returns accurately via the Point‑of‑Sale system, ensuring top‑notch guest service.
Address guest comments or questions in person or on the phone, answering calls promptly and professionally.
Promote GameStop’s unique guest benefits, including title reservations and the Pro Rewards loyalty program.
Ensure all store areas, including restrooms, are clean, organized, and merchandised according to company guidelines and that fixtures and equipment are in proper working order.
Complete Omni‑Channel orders daily.
Safeguard company assets through effective inventory control and loss‑prevention practices.
Conduct store inventory counts, restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to maintain organized displays.
Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Count, balance, and reconcile daily transaction totals accurately in the POS system; complete closeout paperwork and bank deposit slips.
Check shipments for discrepancies and record them in the POS system; report discrepancies to management as needed.
Process defectives, recalls, and stock pulls accurately and promptly; ensure boxes are labeled and include packing lists.
Visually inspect associates’ and leaders’ packages at closing or at shift end.
Supervise and delegate tasks to Sales Associates in the absence of management.
Consistently adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.
Follow all opening and closing procedures.
Observe associate performance and provide timely feedback to store management.

Qualifications

Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required.
At least one year of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

Required Job Skills And Abilities

Exceptional guest service skills.
Provide genuine and friendly assistance to every guest during each visit.
Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish is preferred.
Work in a fast‑paced, rapidly changing environment.
Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
Operate the POS computer system and complete required paperwork.
Possess basic math skills and alphabetizing skills.
Self‑motivation and ability to work as a team to complete tasks in a timely manner.
Problem‑solving skills and judgment abilities.
Follow instructions furnished in written, oral, or diagram form.
Deliver bank deposits following loss‑prevention safety guidelines.
Work a flexible schedule, including nights, weekends, and some holidays; minimum of three days per week availability.
Remain effective under pressure and handle stress appropriately.
Bend, stoop, reach, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of four feet.
Stand and move throughout the store unassisted for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose.

GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.

This position accepts applications on an ongoing basis.

Full‑time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Compensation: $8.50 – $11.25 per hour.

Seniority level