Retail Keyholder

Anne Carlsen; Pineville (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Anne Carlsen in Pineville, NC seeks a dynamic retail management leader to build a high-performing Dream Maker team, foster five-star guest service, and exceed sales plans. You will mentor, lead, and coach staff across shifts, creating a culture of world class customer service.

You will manage payroll within budget, monitor inventory, coach selling skills, and ensure staffing goals are met. This role demands entrepreneurial leadership, excellent communication, and talent development while

Qualifications

• Retail management experience in apparel or specialty store.
• Proficiency with a computerized POS system.
• High school diploma or higher.
• Ability to stand, walk, and sit for extended periods.

Responsibilities

• Lead customer-first culture across all roles.
• Manage on-floor shifts, review results, and provide feedback for a five-star guest experience.
• Provide ongoing coaching and training to enhance selling skills, behaviors, and processes.
• Monitor payroll and hours to meet monthly budget and ensure accurate timesheets.
• Help the store achieve Total Monthly Income goals through foundational excellence and leadership.
• Oversee inventory management, special orders, receiving processes, layaway, and quality standards.

Skills

Leadership

Coaching

Customer service

Relationship building

Team motivation

Education

High School Diploma or higher

Tools

POS system

Job description

As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with Dream Makers and guests alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged Dream Makers.

Essential Job Functions:

Customer Focus

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

Analyzing and Decisions Making

• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.

Managing Performance

• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Education & Credentials:

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Work Hours and Physical Demands:

While performing the duties of this job, the Dream Maker is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests. The Dream Maker must occasionally lift up to 25 pounds. The Dream Maker must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.