Retail Keyholder

Anne Carlsen; City of Middletown (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Anne Carlsen is looking for a dynamic retail manager to build and retain a high performing team, delivering five-star customer service and exceeding sales plans. You will mentor, lead, and coach Dream Makers and guests, creating a climate of excellence and engaged staff.

You will model a customer-first culture, manage shifts, monitor results, and coach teams to improve selling skills and processes. This role emphasizes leadership and guest experience in apparel retail.

Qualifications

• Leads a customer-first culture across roles.
• Manages floor shifts, results, and feedback for guest experience.
• Provides coaching to improve selling skills and processes.

Responsibilities

• Monitor payroll to keep hours within monthly budget.
• Lead store to achieve Monthly Income goals through excellence.
• Monitor inventory, special orders, receiving, layaway, and repairs.
• Communicate daily sales goals and drive action via chat.
• Conduct weekly performance discussions using reviews and mystery shops.
• Ensure staffing goals and fill open positions within 30 days.

Skills

Customer focus

Team leadership

Coaching

Floor management

Relationship building

Education

High School Diploma or higher

Tools

POS system

Job description

As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with Dream Makers and guests alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged Dream Makers.

Essential Job Functions:

Customer Focus

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

Analyzing and Decisions Making

• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.

Managing Performance

• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Education & Credentials:

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Work Hours and Physical Demands:

While performing the duties of this job, the Dream Maker is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests. The Dream Maker must occasionally lift up to 25 pounds. The Dream Maker must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.