Retail Key Holder, Oakgrove Walnut Creek, #514

Gopuff Becomes First Instant Commerce Company; Walnut Creek (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k)

Discount & FAM Membership

Vacation and Sick Time

EAP

Job summary

BevMo! by Gopuff is seeking a Key Holder to join our Retail Operations team in Walnut Creek, CA. The role focuses on opening/closing the store, supporting staff during peak times, and delivering excellent customer service to drive sales.

Responsibilities include inventory tasks, cash handling, and helping train new employees while ensuring pricing accuracy and security procedures are followed. This full-time position emphasizes team collaboration and reliability in a fast-paced environment.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent
• Ability to work with fluid schedules; be available during peak hours and nights/weekends/holidays
• Basic math skills and proficiency in cash handling
• Team-oriented mentality
• Ability to lift up to 49 pounds
• High School Diploma or equivalent

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of products and services
• Arrive early to open the store and leave late to close the store
• Assist the store in periods of high volume and provide support for new employees
• Knowledge of in-house products to provide customers with recommendations
• Assist with inventory management tasks such as restocking merchandise and counting inventory
• Process cash transactions accurately, including opening/closing tills and deposits
• Operate scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensure prices and quantities are accurate and provide receipts
• Process refunds and exchanges
• Monitor the sales floor to prevent theft and ensure security procedures
• Maintain store cleanliness and assist with standards in sales area and backrooms
• Train new employees on store procedures, product knowledge, and customer service standards

Skills

Leadership experience

Retail/grocery experience

Cash handling

Customer service

Team training

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position is responsible for opening and closing the store and performing other duties in the absence of management. A Key Holder will assist the store in periods of high volume and provide support for new employees, providing excellent customer service while driving sales.

Responsibilities:

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
• Arrive early to open the store and leave late to close the store
• Will assist the store in periods of high volume and provide support for new employees
• Knowledge of in house products to provide customers with recommendations
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensuring all prices and quantities are accurate and providing a customer receipt
• Processing refunds and exchanges
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
• Train new employees on store procedures, product knowledge, and customer service standards
  
  

Qualifications:

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling
• Team-oriented mentality
• Ability to lift up to 49 pounds
• High School Diploma or equivalent
  
  

What We Offer:

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)
  
  

Pay:

• Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.
• Walnut Creek, CA: USD $17.65 per hour
• The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
  
  

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.