Retail Key Holder

Skechers USA Ltd.; Springfield (MA); Hybrid; USD 26,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible schedules

On-the-job training

Career advancement

Other perks reviewed

Job summary

Skechers U.S.A., Inc. in Springfield is seeking a retail leadership-focused role to deliver exceptional customer service and supervise daily operations. You will mentor team members in customer service, sales, and store operations to ensure a top-notch shopping environment.

The role also emphasizes achieving sales targets, merchandising execution, and maintaining store standards, with opportunities for advancement within Skechers' global brand.

Qualifications

• High school diploma or equivalent preferred but not required.
• Experience as Key Holder, Shift Leader or Retail Supervisor preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent written and verbal communication skills.

Responsibilities

• Provide customer service management and advise on Skechers products to ensure a great experience.
• Oversee daily store operations including opening/closing and security.
• Mentor team members in entry-level retail tasks such as customer service, sales, and operations.
• Contribute to achieving store and individual sales targets.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory in collaboration with management.
• Identify and resolve in-store challenges to ensure smooth shopping.

Skills

Customer service management

Team leadership

Sales execution

Store operations

Problem solving

Communication skills

Education

High school diploma or equivalent

Job description

Ansvarlig for at levere en yderst tilfredsstillende kundeoplevelse via engagement og interaktion med alle kunder, øge kundeoplevelsen og opretholde et rent og velorganiseret butiksmiljø. Overholdelse af alle standarder for drifts-, vare- og tabsforebyggelse. Kan være fagligt uddannet til at arbejde i flere områder af butikken for at understøtte virksomhedens behov.

COMPENSATION RATE

STARTING RATE: $18.58

HOURLY RANGE: $18.58-$19.71

BENEFIT HIGHLIGHTS:

• Competitive pay with regular increases.
• Generous discounts on Skechers footwear, apparel, and accessories (including exclusive Friends and Family discounts!).
• Flexible schedules to support work-life balance.
• On-the-job training to strengthen skills in Retail Leadership Roles, Customer Service Management, and store operations.
• Opportunities for career advancement in Retail Management with a global brand like Skechers.
• Additional Benefits & Perks to be reviewed during the interview process.

WHAT YOU WILL DO:

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

WHAT WE NEED FROM YOU:

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem solving skills to resolve any issues that may arise in-store.
• Highly organized to manage inventory, staffing, and other operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.
• Comfortable mentoring team members and communicating with all levels of the store team.
• Acts with a sense of confidentiality and urgency.

REQUIREMENTS:

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Step into your next retail career with Skechers!

About Skechers

Skechers, a global Fortune 500® company, developsand markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Equal Employment Opportunity

Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation

Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing [e-mail].

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.